As a Collections Specialist in a collections capacity, you will handle high-volume inbound and outbound calls on current and past due accounts from our card members.
You will negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.
Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customers’ solutions using products and services from the American Express Portfolio.
All telephone calls are to be handled in a timely and efficient manner while following established credit procedures.
Additionally, you will be expected to stay within acceptable performance standards and quality goals.The successful candidate is a top performer with a proven track record of success, an individual with both competitive and strong will to win attitudes.2 years experience in a consultative client facing environmentExcellent persuasion and negotiation skillsProven problem solving and decision makingStrong oral communication skillsDemonstrated resiliency in a fast paced, metrics driven environmentProficiency in MS Office environmentFlexibility on both day and evening schedules: weekend availability is requiredHigh school diploma or equivalent requiredExtremely adaptable in a changing environmentPreferred Qualifications:Commercial and consumer sales experience, financial services/collections and/or risk industry experienceKnowledge of FDCPA and Fair Credit Act regulations and policiesPrevious service center experienceThird party collections and skip tracing experience