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Sr. Technical Implementation Analyst


This is a Full-time position in Los Angeles, CA posted September 9, 2021.

Location: TX-Work at Home
Location: NY-Work at Home
Location: TN-Work at Home

The state of healthcare is complex, but our shared purpose isn’t: Help people get the medicine they need to live healthier lives.

CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.

Our combined experience spans nearly 90 years and together, we’re applying our expertise to solve some of the biggest problems in healthcare.

We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins
– from providers to pharmacies, payers to biopharma and, especially, patients.

By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.

We’re proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization.

We understand the importance of a system that works together.

Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Current Need

McKesson’s CoverMyMeds division has an opportunity for a Technical Implementation Analyst to travel to customer sites for upgrades or new build-outs.

This position requires travel 80-100% of the time and will ideally be based remotely in the central or eastern time zone.

Position Summary

This position is responsible for implementing & supporting applications and/or hardware for one or more products or areas of McKesson’s Pharmacy Automation team.


Consults with customers on implementation requirements and works on projects that often involve network, server or software implementation & upgrades

Provides implementation support such as installation, calibration, testing, troubleshooting, documentation & training

Provides analytic support throughout the implementation process to ensure successful link to business objectives/goals and may provide ongoing customer support

Schedules coordination and management of technical installation resources in multiple disciplines including mechanical installation, electrical and network installation

Provides hardware support to customers throughout the year

Minimum Requirements

Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills

6+ years field support engineering experience

2+ year in project management experience of key projects

Knowledge of conveyor systems and/or pneumatic systems and/or network devices

Proficiency in Microsoft Excel, Word and other Microsoft Office products

Experience using AutoCAD to read blueprints and take measurements

Knowledge of Programmable Logic Controllers, PLC programming software and the input/output devices that connect to the PLC, to produce a working system

Supervisory or team lead experience ideal

Additional Knowledge & Skills

Subject matter expert on diverse product offerings or software applications

Infrastructure subject matter expert/product specialist

Good understanding of relevant healthcare industry knowledge within the business combined with technical expertise

PMP Certification or the desire to obtain and Six Sigma certification is a plus

Must be a self-starter/self-directed with the ability to work with minimal direction.

May work independently; as a supervisor; or as a team member depending on project requirements.

Must be able to communicate with all levels of management to review project tasks and status


BS degree or equivalent experience in electronic system installation and troubleshooting

Physical Requirements

General Office Demands

Ability to travel 80-100%

Ability to lift 20-50 lbs.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (see application details) .

Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!