Shift Schedule: Monday through Friday 9am
– 6pm ONSITE in Irvine CA.
NOT a remote position.
Description : As a Sr.
Network Operations Center Engineer, you will be responsible for providing leadership in designing and maintaining our complex environment of systems that we use to service our customer base.
This includes both our internal and our customer facing multi-tenant platforms.
You will be aware of cloud, hybrid cloud and on -premise architectures and understand how to gather all pertinent requirements and then select the appropriate platform.
In addition, you will also be a Tier III escalation point for our 24x7x365 staffed NOC engineers, whom track all events related to all fault and performance monitoring of our clients critical hardware and software infrastructure.
The role includes timely processing alerts and suppression requests for servers, OSs, network devices, bandwidth, applications, databases and end-user experiences, as well as monitoring all associated elements including security, power and environmental conditions.
Our NOC engineers help plan, organize and oversee day-to-day NOC operational activities for his or her work shifts.
This position requires a strong background implementing and managing typical network management processes and procedures.
This position demands strong interpersonal skills and routine interaction with sales, internal network engineering, field engineering, accounting, external service providers, equipment vendors and clients during normal service and provisioning activities.
Our NOC engineers are one of our clients central points of contact for network trouble and problem escalation notifications.
This work can entail work shifts that cover overnight, weekends and holidays.
It is important and challenging work that helps drive the success of our clients, their employees and their customers.
On some days, the right person in the job can have a monumentally rewarding impact on the work lives of other people.
We need people who want to take on that type of challenge.
Responsibilities Include: Collaborating with system and network architects to design and implement enterprise systems that service our internal and customer needs.
Project manage and lead cross-departmental virtual teams in design and implementation efforts.
Create frameworks, policies and procedures to ensure our systems are fit, properly maintained and secure.
Security is a moving battlefield and our NOC engineers need to be up on the latest spam and malware threats so they can prevent problems or lend assistance when problems arise.
Help keep vitally important IT systems up and running by overseeing day-to-day monitoring and response to alarms, fault and performance management activities, ensuring prompt network analysis, testing and corrective actions during IT and network events in an effort to provide the highest quality computing and network availability for our Clients.
Manage enterprise level patching and smoke testing of client systems.
This is no simple auto-update patch management job.
This is a carefully planned enterprise process for making sure critical IT systems are patched and run through our post-patching testing process to make sure they are back up and running before the service window closes.
Oversee monitoring and management of backup and disaster recovery service to assure fast recovery when needed.
When problems strike a system, we need someone who can deliver fast and effective recovery to get the client back in business.
You will get to face daily challenges associated with IT and network repair activities during impacting events keeping.
Success is achieved when we help solve the problem and keep the client IT and executive management team abreast of progress and impact.
Partner with peer organizations, both internal and external, to ensure swift resolution of service impacting events following strict escalation policies and procedures.
Verify all escalated problems are followed up to resolution.
Good planning makes for a professional outcome.
You will participate in change management, incident review and root cause analysis of maintenances and network outages.
Manage ticket assignments and escalations for thorough and timely outcomes that impress clients.
Work to improve the Operational Maturity Level of the NOC and the company as a whole.
Required Skills & Background Experience: Architect skill level on a few with Tier 3 skill on most others.
Infrastructure Microsoft Operating Systems All desktop and server versions SAN/Storage such as Dell, NetApp, EMC Data Backup and Recovery, Data Replication, Data Archival.
Hypervisor technologies (VMWare, Microsoft Hyper-V) implemented on both Traditional and Hyperconverged Infrastructures Networking TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SD-WAN.
Firewall Technologies Checkpoint, Cisco, Fortinet, Juniper, Palo Alto, SonicWALL Wireless Technologies Multi Factor Authentication Systems Microsoft Platform Systems Active Directory, IIS, Exchange, SQL, SharePoint, RDS/Terminal Services and SCCM.
Azure and Microsoft Office 365 conversions from on-premise to cloud and supporting cloud and hybrid-cloud instances.
Working Knowledge of PowerShell Scripting Management Frameworks Project Management ITIL Other Skills Ability to multi-task, prioritize and work in a fast-paced (sometimes stressful) environment.
Ability to maintain focus in high pressure situations.
Excellent written, verbal and interpersonal skills.
Candidates with a degree in a higher education and/or industry certifications are strongly preferred.
The following certifications are preferred: VMWare, MCSA/MSCE, CCNA/CCDA, CISSP, ITIL, Project, Network, A All salaries, bonuses and benefits including but not limited to PTO, health and disability insurance are offered based on full-time employment and other qualification.
Work Remotely: No by Jobble