Security Rover Officer
– Los Angeles
Responsibilities:
Standing and greeting residents and guests according to company standards
Maintaining ownership of the process of resolving resident and guest complaints
Interact with all residents, showing genuine appreciation
Provide knowledgeable and comprehensive information about the surrounding areas
Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
Assist in the scheduling of move-ins and move-outs
Scheduling and facilitating deliveries and residents’ moves.
Monitoring surveillance cameras
Monitoring and securing the lobby
Walking the premises to ensure that the highest standards are being maintained
Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc.
Facilitating contractor check-ins and check-outs and cultivate relationships with the company’s preferred vendors
Facilitating realtor and potential buyer visits
Follow all company policies and procedures, including Defense grooming standards
Maintain confidentiality of proprietary information and resident identification
Enforcing safety procedures
Announcing visitors
Comply with quality assurance expectations and standards
Additional Info
Job Requirements:
Qualifications:
1-2 years of customer service experience, ideally in the concierge field
Pleasant, positive, and professional demeanor
Experience working with demanding clientele
Excellent communication skills
– both oral and written
Strong Multi-tasking skills a must
Strong ability to assess a situation, show good judgment, and resolve conflicts
Attentive to details with excellent follow-through skills
A “people pleaser” at heart
Display a desire to exceed expectations with every interaction
Flexible and organized
Able to work under pressure
Dependable and detail-oriented
Basic knowledge and experience with Microsoft office products and the internet
Able to stand for long periods of time
Proactive and productive
Strong customer service skills
Initiates innovative ways to bring value to the community
Outstanding interpersonal skills
Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
A strong desire to succeed and advance
**BSIS required.
About Defense International
Defense International was founded to provide quality and ethical practices in protection services.
We pursue long-lasting partnerships and relationships.
We understand that each client is unique and our services are designed to align with those requirements.
Job Type: Full-time
Pay: $16
– $18 per hour (Depending on Exp)
Open Post:
Downtown LA
Pasadena, Ca
Santa Monica, Ca
Hollywood, Ca
Long Beach, Ca
Burbank, Ca
Marina del Rey
Luxury apartments, Concierge, High-rise.
For more information, or to schedule an interview, please reach out to our recruiter:
Maggy Vasquez
714-724-9795
Job Types: Full-time, Part-time
Pay: $16.00
– $18.00 per hour
Benefits:
Flexible schedule
Referral program
Schedule:
10 hour shift
12 hour shift
8 hour shift
Holidays
Night shift
On call
Overtime
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Shift availability:
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: Multiple Locations