The Revenue Recovery Specialist is responsible for assisting the Revenue Recovery Supervisor in all aspect of Revenue Recovery to achieve the departmental goals. This position resolves customer inquiries, audits and supports safety compliance, and provides Balanced Scorecard support.
Responsibilities and Duties
- Receives internal and external customer requests to resolve matters on a timely basis
- Maintains task log to prioritize customer requests and to ensure effective and timely resolution
- Researches customer requests to determine appropriate resolutions
- Responds to customers to provide appropriate resolutions, alternatives, and customer responsiveness
- Analyzes BSC elements and initiates action plans to maintain or fix issues related to the balanced scorecard
- Participates in business planning meetings to communicate goals and results of BSC elements
- Conducts follow-up to discuss any discrepancies in planning or scheduling
- Reviews staffing plans to ensure coverage and maximum revenue generation
- Reviews daily Health and Safety data to ensure compliance with local and country regulations to determine compliance
- Audits employees’ files and contacts employees to schedule required tests or exams
- Works with management to contact non-compliant employees
Knowledge and Skills
- Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
- Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
- Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others
- Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
- Bachelor’s Degree (or internationally comparable degree) – Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law