Airport Butler is a premier Concierge company providing signature services to customers in Airports all over the United States and Canada.
The offering is independent from airlines and customized for any customers, regardless of traveling class, who wishes personalized service and extra care when arriving, departing or connecting through an airport.
We offer our services to executives, inexperienced travelers, families, Senior Citizens, celebrities and small group travel.
Our clients buy these services via our website, reservation center and travel agencies.Whether adding an extra touch of comfort, convenience, or sense of luxury, an Airport Butler exceeds our client’s expectations by executing white glove service in a fast-paced environment!Key Tasks:Key responsibility is to ensure total client satisfactionGreet and assist clients’ curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airportKnowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate informationDevelop and maintain professional rapport with regulating agencies and airlines within the airportExhibit upmost confidentiality with clients and client informationMaintain strict adherence to escorting protocol within the airportUtilize the reservation system for managing all client servicesPreferred Qualifications:Multi-lingualPassionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skillsPassion for serving customersDemonstrates the ability to have proactive problem-solving techniquesDemonstrates ability to collaborate with other employees to overcome abnormal situationsHigh level of cultural awarenessDirect experience in higher end or VIP services in the hospitality industry in order to recognize the high value customerExcellent internal and external customer service skills to handle all client’s needs, concerns, and accommodationsAbility to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting serviceAdapt to an ever-changing environment and be resilientRequirements:Possess at least a High School Diploma/GED equivalent and be 18 years of age and possess current authorization to work in the USAbility to work under pressure with a minimal supervisionTake initiative, be proactive, and must be a quick and logical thinkerFriendly, energetic, and professional conversation skillsComputer literate with excellent verbal and written communication skillsMust wear company uniform as prescribed and conform to all grooming standardsMust be able to stand and walk for long periods of time and lift up to 70 lbs.After training, must be able to efficiently use Airport Butler’s automated reservation systemMust be able to work any time of the day and night including holidays and weekendsMust be flexible in work schedule to match the demand for servicesAirport and/or Airline hospitality service experience would be a strong assetATS Employees should apply through ADPM/F Disabled and Vet Equal Opportunity EmployerAirport Butler is a brand of Airport Terminal Services, Inc.