Description:
Processes all sub-specialty and diagnostic referrals and communicates with outside specialty care, diagnostic agencies, and IPA/health plans (if applicable) to initiate referral
Notifies patients of appointment times, educates them regarding significance of specialty/diagnostic appointment, provides reminder calls, and assists patients with their appointments.
Tracks status of referrals on ongoing basis and if assigned, maintains referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note, and date consult note
Documents and maintains accurate records for all patient correspondence
Ensures that referrals are addressed in a timely manner.
Researches and updates outside referral sources on an on-going basis.
Serves as a liaison between patients and medical staff for both internal and external services.
Reviews patient charts prior to releasing to requesting provider/department for needed forms and reviews prior to completion; replenishes forms as needed.
Returns records to providers for completion when indicated.
Ensures complete and accurate registration, including patient demographic and current insurance information.
Contacts review organizations and insurance companies to ensure prior approval requirements are met.
Reviews details and expectations about the referral with patients.
Works aggressively with physicians and physician office staff to obtain necessary medical information relating to the referral.
Skills:
Customer service
Top Skills Details:
Customer service
Additional Skills & Qualifications:
– At least 1 year of referral / authorizations experience
– IPA/HMO experience
– Cerner is highly preferred
– Knowledge of ICD and CPT codes
If you are interested in this position please apply and reach out to the recruiter:
Jared Garrolini
…@astoncarter.com
310-###-####
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email …@astoncarter.com ( …@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.