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Here at Adecco, we make a difference Order & Revenue Management Specialist
– St Louis, MO PAY: $40
– $55 / HOUR Work Schedule: Monday Friday Work Schedule: 8 a.m.
5 p.m.
There is flexibility with the in and out times based on traffic patterns and preferences.
(Ex.
7:30 4:30 or 8:30 5:30, etc.) During training, the individual will be in person Monday Friday and transition to our hybrid schedule Hybrid Schedule: Monday and Friday Work From Home Tuesday through Thursday In Person Purpose: Responsible for providing value-added service primarily through integrated product and service knowledge to existing and potential utility customers.
Also responsible for management of Quote to Cash processes for product, license, project service and recurring service transactions to help achieve organizational sales objectives.
Required: Minimum of an Associate degree or 5 years of equivalent post-secondary experience in Business, Administration or related field.
Minimum of 7 years customer service experience.
Strong attention to detail Strong interpersonal skills.
Advanced Microsoft Office skill set.
Excellent oral and written communication skills.
Computer literacy and typing proficiency.
Strong analytical, problem solving, and decision-making skills.
Ability to acquire a basic understanding of electrical and mechanical equipment, communications devices, software and contracts.
Ability to interpret purchase orders and contracts to comprehend specific customer requirements.
Ability to work well under pressure and adapt quickly to a high level of change.
Excellent time management, organization, and prioritization skills.
Self-motivated and goal-driven with a proactive attitude.
Preferred: A bachelor’s degree in business administration or related field.
Experience in the utility industry.
JD Edwards enterprise systems experience and knowledge.
Salesforce or CRM system experience and knowledge.
Essential Functions: Pre-Order Quotation Activity Evaluate and edit requests for quotes/proposals; forward requests to Commercial Operations team, as needed.
For meter quotes, obtain and/or review customer attribute selections.
Collaborate with technical sales engineers as needed to refine attribute selection.
Utilize configuration/ price calculation models to determine pricing for quotes.
Utilizing Salesforce templates and/or JD Edwards Quote Module, develop and issue quotes to customers, which can include AMI and Meters products.
(For Meters: Distributor, Canadian and maintenance/flow orders.
For AMI: quotes for Distributors.) Validate that quote pricing is properly supported or approved.
Route quotes for approval, as needed.
Monitor status of quote approvals and customer responses.
Follow up on open quotes; identify and close daily order opportunities based on analysis of customer usage patterns.
Order Management Activity Verify customers purchase orders against Aclara source documents, i.e., contract/quotation/price list; verify Aclara source documents are properly approved.
Obtain necessary documentation and resolve any discrepancies.
Review PO data for compliance with SOX requirements, including FOB shipping terms, payment terms, and other data critical to appropriate revenue recognition as needed.
Resolve differences between PO and customer master data in JDE.
Convert JDE/Salesforce quotes to Sales Orders in JDE.
Validate and enter orders within prescribed time frames per standard operating procedure including, but not limited to equipment, professional services, no-charge sales orders, including application of appropriate coding to achieve reporting objectives.
Review Applicable Contract Exhibits to ensure legal documents related to projects are complete and accurate (related to customer name, items, pricing, etc.).
Ensure compliance with customer purchase order/quote requirements for shipping and invoicing.
Enter assets and billable cases into Salesforce.
Monitor and pursue resolution of delinquent billable cases with Technical Services, Account or Project Manager, as needed.
Manage order changes, expedite as needed and communicate with stakeholders; advance line status for billing, as applicable.
Proactively monitor work cases in Salesforce or other systems; adjust complete/billing dates and communicate with stakeholders.
Prepare PO requests for customer servers and 3rd Party equipment and services.
Coordinate with Sales Directors and Project managers to ensure PO requests match quotes and are formatted to facilitate order entry and billing in JDE.
Ensure POs reflect proper coding for GL account distribution.
Work with 3rd party suppliers to obtain shipping/service completion support for billing purposes.
Coordinate with Sales/Project Managers to ensure service and 3rd party product line items are properly recorded, updated, supported and invoiced promptly to record revenue in appropriate periods when work has been completed or product is shipped.
Calculate price splits for integrated meter module orders and create required orders on all entities to support production, shipment and billing.
Provide order-related communication to stakeholders (customers, Aclara Account Owners, Project Managers, Product and Financial Management) through the order life cycle.
Manage the Metrum database changes and enter orders to invoice Metrum customers.
Coordinate with Technical Support for customer questions and device retirements.
Assist in resolving sales tax issues.
Address internal and customer order inquiries and issues.
Post Shipment Activity Manage all aspects for the post shipment activity including, but not limited to, shipment verification of materials and investigation/resolution of shortages, damages, incomplete services and claims.
Issue Return Authorization and track repairs as necessary.
Assist in resolution of claims and incorrect invoices; prepare and obtain support and approvals for credits as applicable.
Ensure credits are entered promptly and accurately.
Submit spare parts proposals to customer and expedite all customer-specified documents.
Determine warranty status on customer complaints and proactively resolve customer issues.
(Meters only) Contract Management Activity Ensure contract management data is properly entered to generate accurate revenue recognition and invoicing output.
Coordinate with Legal/Contracts to ensure that new software license, support and Aclara Wireless Network contracts/ renewals are entered promptly and accurately.
Verify that milestones for project activity and fees for customer usage are calculated and invoiced accurately.
Monitor and resolve items pending information to complete invoicing process.
Calculate and enter credits and pro-rated charges for software upgrades.
Assure compliance with customer contract requirements.
Value Added Key liaison with sales and product/service businesses to achieve account plan goals.
Ensures billable transactions properly supported are priced accurately and reflect accurate shipping terms to achieve revenue goals and comply with SOX requirements.
Provide technical assistance to the customer and other Aclara and Distributor sales associates as necessary.
Provide product, process and computer training to distributors.
Assist Account Owners and Product Business personnel in developing winning strategies.
Provide input and support to ensure revenue projections are accurate and complete.
Physical Demand: Frequent sitting.
Occasional travel up to 10%.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records