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Onsite Monitoring Navigator (Glendale; Spanish Speaker)

Comprehensive Community Health Centers

This is a Full-time position in Los Angeles, CA posted August 5, 2022.

Description:

JOB SUMMARY

*(Bilingual Spanish)

In coordination with the healthcare team, is responsible for the duties related to CCHC’s remote patient monitoring program. Duties include, (but are not limited to), assistance in starting patients on corresponding remote patient monitoring programs, monitoring and maintenance of incoming values/readings from patients, communication with all necessary parties (e.g. provider, support staff team and patient), and completion of follow-up orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitors and maintains patient data portal dashboard per corresponding program.
  • Reviews received values/readings via remote patient monitoring on the patient data portal dashboard.
  • Communicates with and informs the provider, of any corresponding alerts as a result of received readings and/or program responses.
  • Acts in accordance with provider orders.
  • Acts as a point of contact for patients that have questions about devices related to the corresponding remote patient monitoring program and app.
  • Assists with the loading of device app(s) and performs device accuracy test(s)/calibration(s), as needed, for corresponding program pathways.
  • Conducts training on the program devices, including but not limited to:
  • What the device type is
  • How to utilize/operate the device(s) it,
  • How often to utilize a device/devices
  • Transmission of data between a device/devices onto a program app
  • Provides patient education/teaching as needed, in relation to the corresponding remote patient monitoring program.
  • Travel between assigned locations.
  • Assures timeliness of services rendered to patients
  • Performs related work as required
  • Participates in huddles with provider MA team, as directed.
  • Reports equipment or supply needs to corresponding supervisor.
  • Maintains files/data/information as they related to program needs and expectations
  • Conducts mailings and calls to patients, as needed.
  • Documentation into the EHR patient record
  • Other duties as assigned.

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to find solutions when barriers are identified.
  • Strong documentation skills.
  • Ability to multi-task and prioritize when needed.
  • Ability to independently seek out resources and work collaboratively.
  • Ability to read, understand and follow oral and written instructions.
  • Experience and work ethics that supports working within a high functioning, team-oriented environment.
  • Demonstrates a willingness and ability to work under supervision.
  • Ability to develop and maintain good working relationships with staff.
  • Ability to use computer and learn new software programs.
  • Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
  • Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
  • Possesses ability to communicate effectively, both verbally and in writing.
  • Possesses genuine respect for others and acceptance of their individual social and cultural traits.
  • Proficient knowledge of Microsoft Outlook.
  • Able to travel and attend professional meetings, conferences, trainings and clinic sites.
  • Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
  • Requires the knowledge of Informal Medical Office Policies and Procedures.
  • Ability and willingness to work cooperatively with others
  • Ability to be highly organized.
  • Ability to work independently.
  • Ability to speak effectively with vendors as well as employees.
  • Ability to create and prepare reports.
  • Must have analytical and problem solving abilities.
  • Ability to apply common sense understanding to carry out instructions functions furnished in written, oral, or diagram form.
  • Ability to read, write and communicate effectively.
  • Ability to present information in an easily understandable manner.
  • Ability to organize and prioritize work with minimum supervision.
  • Proficiency with computer applications such as Microsoft Excel, Power Point and Word.
  • Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
  • Performs other related duties as assigned

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others

PI186494832