Onboarding and Implementation Associate (Los Angeles)
The Role
As we grow our organization, the Onboarding and Implementation Associate is critically important to the high functioning of our organization.
Onboarding and Implementation Associate will play a key role in coordinating and managing our pre-activation process, post activation process, and in communication with our field partners / accounts (Managers, Controllers, IT), and as such, is responsible for ensuring the smooth day-to-day operations of our Account Managers.
The Company
Sunbit is a technology company in the field of Buy Now Pay Later.
We are focused on reducing stress from daily purchases.
We’re trailblazing new technology that helps shoppers realize the full potential of their buying power, provides merchants with tools to sell easier and helps lenders open the door to fair financing for people from all walks of life.
Job Description
Assist the Account Managers in day-to-day coordination and management of business operational activities.
Conduct online pre-training and training session for accounts
Establish/maintain relationships, and engage in daily communication with accounts to promote product usage and meet growth targets.
Monitor, control and manage business operations to meet expectations and company goals.
Liaise between our accounts and our Account Managers to ensure smooth operations delivery.
Coordinate and manage project tasks to ensure project delivery within allotted timelines.
Ensure compliance with company standards and procedures.
Identify problems in the operations process and resolve them in a quick and timely manner.
Follow standard operating procedures for efficient business operations.
Experience / Skills Required:
3+ years experience in an office management capacity.
Proficient with Microsoft Office (especially Excel) and Salesforce.
Experience in leading and training teams
Proven ability to work collaboratively with others.
Excellent communication and time management skills.
Sales experience a plus
Proven experience in putting together business plans and data analysis a plus
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