GENERAL SUMMARY:Under general direction, performs functions related to front desk activities including (but not limited to): scheduling appointments, registration, billing functions, insurance authorizations, phone communications, data entry into Epic/Mosaiq data systems, Filing, scanning and retrieving medical records, faxing, copying, and collating correspondence.
The office assistant performs responsibilities in accordance with departmental procedures to ensure efficient front desk operations, which embody our service orientated philosophy and promotes patient /customer satisfaction.ESSENTIAL DUTIES:1.
Greet and register patients, answer and direct phone calls, verify patient demographic and insurance information, update computer files.2.
Preparation of clinical forms needed for new patient consults & follow-up appointments.3.
Schedule patient appointments, and coordinate appointments between physicians, residents, physicists, and technicians, as needed.4.
Demonstrates competence in computer applications such as Epic, Mosaiq and Microsoft applications.5.
Utilize effective communication skills to incorporate Beaumont Health standards while providing service to patients, colleagues, other departments and physician offices.6.
Copies/collates/staples/faxes/scans documents and correspondence for clinical staff delivery of patient care in the electronic medical record; Epic and Mosaiq.7.
Prepares medical record for release, in accordance with policy and procedure.8.
Participates in departmental special projects.This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.
It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.STANDARD QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.A.
Education / Training:
•High school diploma or equivalent.B.
Work Experience:
•1-2 years’ experience in a clinical office setting preferred.C.
Certification, Licensure, Registration:
•NoneD.
Other Qualifications:
•Strong communication skills, multi-task oriented, sensitivity to others, ability to prioritize, self-motivated and ability to handle stressful situations.
Typing minimum of 45 WPM.