We seek to be a community of learners who grow personally and professionally in pursuit of our mission to improve the financial lives of firefighters and their families.
For over 85 years, we have worked to create trusting relationships with our fire family.
The bonds we build are the foundation of our credit union.
As the largest, exclusive firefighter credit union in the nation with $1.8B in assets, we serve over fifty thousand members in more than seven hundred fire departments.
Our national expansion vision aims to make our outstanding value proposition available to firefighters in all states while we continue to set the leading-edge standard for the customer service experience among all financial institutions as measured by the Net Promoter Score (NPS).
You will be joining a financially healthy organization on the move.
We are excited that our growth as an organization creates development and career opportunities for each of our internal team members while offering a competitive compensation and benefit package.
We want to hear from you if you have a passion for helping those who serve others, a curiosity to grow personally and professionally, and a desire to contribute to our continued evolution.
The Technical Training and Process Specialist at Firefighters First Credit Union (FFCU) is a subject matter expert responsible for identifying and deploying department specific training solutions and process improvements for on the Real Estate and Commercial departments.
In partnership with HR’s Learning and Development department, the Technical Training and Process Specialist develops department and job specific learning content and deploys it via one or more of the following platforms: on-the-job training, job simulations, e-learning, mobile, instructor-led workshops, virtual, social, or a blended solution.
Finally, the technical training and process specialist is responsible for reviewing processes, practices, and technology in depth to identify improvements, map current and future state, and work with leaders to prioritize, monitor, and evaluate improvement initiatives.
This highly influential and collaborative position resides in the business and reports to the manager of the corresponding department but is matrixed to HR’s Learning & Development leader to ensure alignment and integration.
Typical responsibilities:
In partnership with department leaders, IT, HR, and other relevant stakeholders:
Review, identify, and map processes, practices, and technology to identify areas for improvement and desired future state; manage policy and procedure updates / maintenance.
Develop project roadmaps, plans, and dashboards to track and report progress.
Identify department training opportunities, provide content to develop training, deploy solutions, and evaluate effectiveness in relation to department and organizational performance.
Assess existing department training programs to ensure content remains current and the program is delivering the expected results.
Perform testing on new technology, systems, or upgrades to ensure functionality and accuracy prior to implementation and develop user-adoption strategy.
Facilitate and deliver department, process, and job content specific training.
Participate in special projects and perform other duties and assignments as needed.
Basic Qualifications:
Bachelor’s degree or an equivalent combination of education and experience.
Minimum 5 years’ experience performing or leading department processes, tools/technology, practices, and products and services in one or more of the following: Real Estate Lending and Commercial/Business banking.
Experience designing, documenting, and implementing processes, tools/technology, and practices.
Experience leading cross-organizational or cross-functional project teams using standard project management tools and methodologies to manage scope, timelines, and costs.
Experience facilitating training for groups or teams.
Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law.
Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org or 323-550-2214.