Overview: When you join Accurate Background, youre an integral part of making every hire the start of a success story.
Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.The DOT/FAA Lead Verifications Specialist is primarily responsible for the organizational effectiveness in service delivery across the multiple functions of the Verifications Department with an emphasis on DOT (any mode of transportation) and/or FAA knowledge.
The Lead will be tasked with ensuring their team of primary focus as well as the department, is operating in an efficient manner to meet team goals.
The position requires strong attention to detail, ability to train and mentor team members, ability to meet aggressive deadlines, the tenacity to problem solve in a fast-paced environment and expertise to respond/resolve escalations professionally and effectively.
Responsibilities: Handle escalated issues, requests for information, and process clarificationsWork on email and phone communications; attend meetings as scheduledTake on project work as required and/or assignedWork with and manipulate data via excel to present metricsPresent information on professionally prepared PowerPoint decksContinually reevaluating current processes to ensure the best practice standardsFlexibility to meet the needs of the growing company and department Qualifications: A minimum of 1 years of experience is preferred for candidates for the role of Lead, DOT/FAA.
Experience/knowledge should include a broad understanding of DOT/FAA Regulations (any mode of transportation) and Policies related to covered employment, as well as specific knowledge of employment screening requirements for various covered positions, as defined by FAA regulations and applicable to DOT/FAA regulated employers (Accurate clients).High School Diploma or equivalent1-2 years of work experienceStrong verbal & written communication skillsStrong customer service, phone, and Internet research skillsAble to read from a script and type notes at the same timeAble to work in a high production environment meeting assigned quotasMinimum 40 wpm typing with accuracyKnowledge of Microsoft Office (Outlook required) (Office 365 preferred), Internet, and ability to learn new technologyPrevious experience using proprietary software (preferred)Ability to foster communication across departments.Ability to work independently and with minimal supervision.The Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth.
We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here.
To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, Work As One core values that dictate what we stand for, and how we behave.Take ownership.Be accountable for your actions, your team, and the company.
Accept responsibility willingly, especially when its whats best for our customers.
Give others every reason to trust you, believe in you, and count on you.
Rise to every occasion with your personal best.Be open.Be open to new ideas.
Be inclusive of people and ways of doing things.
Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty and respect.
Embrace differences.Stay curious.Stay curious even as you move forward.
Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.Work as one.Work together to create the best customer and workplace experience.
Put our customers and employees firstbefore individual or departmental agendas.
Make sure they get the help they need to succeed.About Accurate Background:Accurate Backgrounds vision is to make every hire the start of a success story.
As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand.
Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.Accurate is an equal opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.