Grow your career at Cedars-Sinai!
At Cedars-Sinai, we’re motivated by a collective spirit of innovation and the challenge to continuously improve.
Above all, we share a real passion for helping others.
Day after day, from department to department, our people give their all to create a community unlike any other.
This is just one of the many reasons U.S.
News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service.
From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others What will you be doing in this role?
The Operator Services Lead ensures that after hour answering services are delivered and maintained at the highest level.
Other responsibilities include providing technical/operational assistance to the Operator Services Assistants so that all emergency calls and the Code Blue panel are answered and monitored timely, calls to the medical center which includes patient information and physician assistance are processed timely and accurate.
Provide consultative support to senior management regarding operational needs identified through the operations of systems on a daily basis.
Work with manager to enforce departmental policies and procedures, training protocols and certification requirements for the Operator Services staff.
Develop comprehensive call center traffic reports and make recommendations to ensure patient care is fully supported.
Ensure that all assigned shifts are fully staffed at all times.
Work closely with the Nursing Department to ensure that all Code Blue notices receive appropriate action.
On-call responsibility 24/7 for technical, staffing and emergencies.
#jobs Required Job Qualifications: * High School Diploma/GED.* Minimum three (3) years’ in the field of telecommunications, call center, doctor’s front office setting, and/or answering service experience required.* Must be able to communicate and listen clearly and concisely with inbound/outbound callers.* Proficient computer skills, especially Microsoft Office applications.* Ability to multi-task.* Shift: 7:00pm
– 3:30am * Working Title: Lead Operator Services* Department: Operator Services* Business Entity: Corporate Services* City: Los Angeles* Job Category: Marketing/Communications* Job Specialty: Marketing* Position Type: Full-time* Shift Length: 8 hour shift* Shift Type: Night Required Job Qualifications: * High School Diploma/GED.* Minimum three (3) years’ in the field of telecommunications, call center, doctor’s front office setting, and/or answering service experience required.* Must be able to communicate and listen clearly and concisely with inbound/outbound callers.* Proficient computer skills, especially Microsoft Office applications.* Ability to multi-task.* Shift: 7:00pm
– 3:30am