Pay Range: $18.00 $20.00/HourEmployment Type: Full-time Primary Duties and Responsibilities: Dispatching Security Officers to incidents and alarms; Answering phones and routing calls to Physical Security Supervisors; Monitoringmultiple CCTV alarm systems Producing daily and weekly reports; Identifying problems and suggesting and implementing effective solutions Properly documenting all responses and incidents Logging/data entry; and Ensuring proper escalation of events/issues to appropriate stakeholders.
Skills Required: Good working knowledge of basic computer functions, including G-Suite products, Windows, Mac, and Microsoft Office; Good working knowledge of security systems for access control, CCTV, employee/guest/vendor badging, alarm monitoring, and dispatch; Ability tomultitask in a fast-paced work environment, across multiple platforms, departments, time zones, and cultures; Ability towork calmly and accurately in crisis situations; Excellent Situational Awareness skills; Ability toassess and evaluate situations effectively; Ability toidentify critical issues quickly and accurately; Excellent oral and written communication skills in English are required.
Fluency in additional languages a plus Excellent customer service skills; Complex problem-solving abilities; Flexibility to work all shifts, Attentive, organized, and detail-oriented; A desire to work as a dependable, participating team player with a positive attitude; and A willingness to work varied shift hours, including overnights, weekends and holidays.
Education/Experience Requirements: Degree preferred or relevant experience in lieu of degree; Experiencewith different communication platforms and technologies, including 2-way radios, IP Video Surveillance, and computer databases; Experiencein conducting research and analysis; Customer Service Experience preferred; Related Security Operations Center experience preferred; Authorizedto work in the United States required; Military experience a plus; Report Writing; Active CA Guard Card Powers to Arrest /Weapons Mass Destruction Certificate Experience: Basic Computer Skills: 1 year (Required) Multitasking: 1 year (Required) Customer Service: 1 year (Preferred) CCTV and Access Control: 1 year(Preferred) Logging / Data Entry: 1 year (Required) Alarm Monitoring: 1 year (Preferred) Command Center: 1 year (Preferred) Language: English (Required)JB.0.00.LN