Head of Customer Experience

Description

As director of customer experience you will be in charge of overseeing the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. We need a leader who can implement planning skills, establish goals, KPIs, and metrics that can help improve customer experience. This leader will design a system for exemplary customer experience post sale.In this position you will be responsible for overseeing the progress of different departments, ensuring everyone is working to meet these goals and objectives.

Skills

Create company-wide goals to improve customer experience.
Meet with top-level executives and product and marketing departmentsto discuss potential plans and initiatives to implement.
Design and implement systems to provide white glove post sale experience.
Conduct research to find out more about customer behavior and preferences.
Build a streamlined customer experience across all departments.
Figure out ways to increase customer satisfaction and build brand loyalty.
Identify problem areas within the company and find solutions for them.
Network with company stakeholders and business leaders to develop better strategies for customer experience.
Collect and analyze data to make well-informed business decisions.
Gather feedback, such as surveys, from customers to learn more about their experience with the company.
Motivate team members to meet company goals and push for success.

You have a passion for people and exemplary post sale experiences
You find creative ways to stay engaged with consumers and evolve the customer experience
Working at consumer facing product companies – specifically hardware products.

A collaborative, fun, collegial office culture that is bent on exploring and delivering the future.
A firm re-imagining innovation that is rooted in our diverse experiences and collective brilliance.
Building is our passion and we’re crafting an environment the bring that passion to life for us and our teammates. What we accomplish will have major impact in the future of living and future of work.

We provide compensation commensurate with experience and market standards, as well as a benefits package including stock options, health coverage sponsored up to 100% for employees and their family members, and vacation.