Guest Services Assistant – Century City, CA
The Guest Services Assistant will provide support to the Guest Services Department, Associate Director of Operations and Director of Dining. Overall focus will be to provide exceptional customer service and hospitality to anyone using the Caf and Conference Center. The primary responsibilities include coordinating conference room reservation requests via the Firms room scheduling database, placing and coordinating catering orders and beverage/food setups for meetings, and assisting with special projects as needed. Guest Services Assistants are also responsible for greeting and escorting outside clients, vendors and visitors to the appropriate department, floor or conference room.
Guest Services Assistants will have an awareness of all daily meetings and events and will provide direction and service as needed. As part of exceptional customer service, the candidate must also demonstrate excellent verbal communication skills and the ability to communicate effectively with all levels of employees and guests. The ability to manage multiple tasks and work well under pressure is essential. Must be punctual and adhere to a professional business dress code. The candidate will be responsible for ensuring a secure environment in reception and lobby areas.
ESSENTIAL FUNCTIONS:
- Direct or escort clients and visitors to the appropriate conference room or floor location.
- Maintain a positive and professional attitude and appearance at all times.
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Coordinate catering orders and beverage/food setups for meetings.
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Monitor conference rooms regularly throughout the day to ensure cleanliness and check that supplies are stocked.
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Flexibility for overtime and schedule change to provide adequate coverage at all times.
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Ensures that conference rooms are neat and orderly throughout the day.
Qualifications & Requirements
Guest Services Assistantsare responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday through Friday from 8:00am to 5:00pm; however, this person will be expected to be available for special events as needed.
Must have a minimum of 2-3 years conference center experience, preferably in a law firm or other fast-paced environment, the demonstrated ability to work in a fast-paced atmosphere to juggle multiple competing tasks and demands, a high level of interpersonal skills to handle sensitive and confidential situations, the ability to interact and communicate with individuals at all levels of the organization, superior organizational skills, a customer service orientation, a proactive work ethic, attention to detail and flexibility for overtime.