Guest Service Associate

Job Title: Guest Service Associates 

Department: Alo Retail  

We are Alo. Our mission is to bring yoga to the world. 

We are relentless about making the best yoga clothing in the world explicitly to inspire yogis (and yogis to be) to have more yoga in their life. Inspiring mindful movement is at the core of why we do what we do at Alo—it’s our calling. Because mindful movement leads to better living. This is the real meaning of studio -to-street: Taking the consciousness from practice on the mat and putting it into the practice of life. 

Creating garments that carry over to the street, into a life lived consciously, takes mindful movement one step further: a beautiful life celebrated with forward design. Capturing what’s trending in contemporary fashion with both the women’s and men’s collections is how Alo and mindful movement can travel beyond the studio. Luxury meets performance in every collection. 

Being a part of the Alo team comes with great responsibilities.  It’s more than just working in our stores. It’s about being a part of Alo’s mission and vision of studio to street and elevating the experience each store offers to our community —whether helping a client find the perfect yogawear, practice at one of our in-store studios where they can learn from some of the most inspiring yogis daily, or simply deliver an exceptional experience to someone spending some time at an Alo organic café. Interacting with our community means inviting them in to be part of something bigger than just yoga wear — It’s a way to invite them to be part of a movement that’s bringing yoga and mindfulness to millions of people, both adults and schoolkids (through our nonprofit Alo Gives).  

Become a part of the ALO team. 

OBJECTIVE OF THE POSITION 

Guest Services Associates set the standard for our success in retail and sharing the Alo Brand Mission. The Guest Service Associate role creates an authentic, organic experience of excellence for every guest through genuine connection, product education and sharing about our community and culture.  This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design and care. This individual is also skilled in tailoring their knowledge for each unique guest need, making it the most relevant and impactful. The Guest Service Associate thrives working on a team and relishes in a culture of feedback and excellence. 

Guest Service Associate Qualifications 

•  Passion for customer service and delivering exceptional experiences 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Communicates honestly, professionally, directly and with compassion and allows space for others to do the same  
• Inspires others and proves as a positive influence among peers, leaders and guests 
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships 

Guest Service Associate Responsibilities 

• Builds relationships with every guest to create excitement about the Alo Brand Mission, product and community and goes above and beyond to exceed their expectations 
• Knowledgeable about store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor 
• Receive and process shipment; unpacking, counting, tagging as needed, folding, sizing and setting on the floor or backroom storage 
• Responsible for inventory management including receiving, processing, replenishment and visual merchandising 
• Maintain standards through responding to replenishment, recovery, styling or other inventory needs with urgency 
• Answers store phones and responds to guest questions or concerns 
• Ensures items from fitting rooms are sanitized, organized and returned to the floor appropriately  
• Assists in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed 
• Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce 
• Ensures a safe workplace by staying educated and practicing company safety policies and procedures 
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details