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Global Service Centre Operations Specialist (US- Remote)


This is a Contract position in Los Angeles, CA posted August 2, 2022.


Youve earned your degree.

How will you use that achievement to reach your goals?

Do more with the knowledge youve worked hard to acquire and the passion you already have.

At Amgen, our shared missionto serve patientsdrives all that we do.

It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide.

Become the professional you are meant to be in this meaningful role.

Global Service Center Operations Specialist Live What you will do Lets do this.

Lets change the world.

In this vital role you will be accountable for ensuring timely and quality delivery of digital and print materials via our external Global Service Center (GSC) supplier.

They will support the Global Service Center Operations lead to track and report defined Key Performance Indicators to measure executional success, improve and enhance operational effectiveness and identify and drive efficiencies in current and future delivery processes.

The Global Service Center Operations Specialist will serve as primary point of collaboration and governance with brand marketers and production partner for a geographic region.

They will provide input and support to analyse utilization, contract performance, and market trends in GSC services to identify further opportunities for growth, course correction and most importantly executional excellence of our marketing programs.

Success will be achieved through close collaboration with external supplier, brand marketers, creative agency partners, Information Systems and other cross-functional teams.

Key Responsibilities: In collaboration with the GSC supplier and GSC Operations Managers, support day-to-day operations to ensure timely, accurate and exceptional delivery of assigned tasks Identify and appropriately call out issues, and support the Operations team to embed key findings and root cause analysis into current or new processes Assist on-boarding of new teams, individuals or other external partners related to the GSC Contribute to change management as defined by leadership, including developing and delivering training, communication and engagement plans that will enable increased adoption of GSC Services In partnership with manager, supporting functions and business teams, contribute to the identification and launch of new services for marketing delivery that drives efficiency and effectiveness across marketing execution Assist the GSC Regional Operations Manager in a consolidated approach for GSC demand planning of tactics to ensure accurate and appropriate forecasts are provided Track and report on the GSC supplier for adherence to contractual SLAs/Key Performance Indicators Be proactive in bringing forth ideas to improve external and internal processes and standardization Win What we expect of you We are all different, yet we all use our unique contributions to serve patients.

The dedicated professional we seek is a candidate with these qualifications.

Basic Qualifications Minimum of 3 years relevant previous work experience in managing a digital factory and/or digital service delivery via e.g.

creative or specialized digital agencies Minimum of 2 years previous experience in digital marketing and/or multi-channel strategy execution Experience with using various digital channels tactics to engage with customers Proven track record of planning and delivering digital/multi-channel projects Substantial communication and presentation skills Specific technical experiences preferable, including knowledge in website development, email development and deployment, marketing automation, paid search, SEO, display media, social media marketing, mobile marketing, and field sales applications Pharmaceutical experience a preferred Competencies/ Skills: Collaborating, problem-solving and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment Ability to effectively present ideas and document complex concepts and processes in both written and oral communication Excellent interpersonal and organizational skills Thrive Some of the vast rewards of working here As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

Full support and career-development resources to expand your skills, enhance your expertise, and improve your potential along your career journey A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor Apply now for a career that defies imagination Objects in your future are closer than they appear.

Join us. Join Us If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics.

Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win.

Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment.

In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance.

Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.