Global Client Executive (GCE)
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
Position Purpose:
The role of the GCE is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. This is accomplished through enhanced interaction with risk managers, effective client service performance, a formal stewardship process, Chubb internal leadership, and knowing the Chubb business plan and expectations.
Specific position objectives related to the role:
- Client Plan:
- Meet with client and broker to discuss current Chubb relationship and client’s Risk Management Goals.
- Client Roster:
- Create and oversee each client’s Chubb team globally.
- Institutionalize Relationship:
- Provide access to Chubb senior management and Chubb product line leadership while promoting Chubb brand identity and recognition within the global insurance market.
- Drive Chubb Business Plan:
- Understand each product line and regional business plans and translate into action for assigned clients.
- Drive Overall Client Satisfaction:
- Manage overall service delivery and assigned tasks for each client to insure we are meeting their expectations and creating loyalty.
- Account Retention
- Manage distribution partners to insure alignment with plan retention metrics and in support of product line underwriting profitability.
- Manage Disruptions
- Showcase Chubb Differentiators
- tailored to each client
- C-Suite Visibility
- Help institutionalize the relationship, ensure Chubb has recognition in the client C-suite
- New Business/Account Expansion
- Through marketplace awareness, personal and distribution relationships, identify and develop new opportunities with global clients.
- Lead annual Stewardship process & Meetings
MINIMUM REQUIREMENTS
- Minimum 10+ years working with risk managers and risk management accounts and their brokers.
- Demonstrated analytical, strategic planning and organizational skills.
- Excellent communication, influence and negotiation skills with the ability to exercise positive influence over formal and informal organizations and management at all levels.
- Proven strategic planning ability as evidenced by successful development and implementation of business and marketing plans.
- Proven experience in managing cross functional teams
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.