Job Description Division & Department Rooms – Housekeeping Job Title On-Call Room Attendant Contract Type Permanent Position Overview The discrete gem of our operations, our Room Attendants are simply that Entrusted with caring for every detail of our sophisticated rooms, skillfully trained to guard the privacy of our guests and expected to embrace their ultimate responsibility, to create lifelong memories for our guests. Essential Functions & Physical Requirements A day in the life of our Room Attendant it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our room attendants accomplish would be lengthy but the list below is essential to know. Our room attendants are responsible for caring for a specific number of rooms during their day. This will include cleaning and organization of everything in the room and a part of the room. Including: Maintaining complete knowledge of and complying with all departmental policies/service procedures/standards ; anticipating guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day; being familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately; monitoring and maintaining cleanliness, sanitation and organization of assigned work areas; using correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements; cleaning guest rooms by category priority; transporting cart with cleaning supplies, amenities and linens to assigned guest room and position securely; servicing assigned guest rooms; replacing all in-room amenities in correct amount and location and inspecting items in the room as well as the room condition and reporting all discrepancies to leadership. Sometimes our guests have special requests involving their linen, amenities, furniture set up and even special occasions. Most of these requests are fulfilled by our room attendants. Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our room attendants are relied upon to report these and work with several other positions to correct. Communication is what keeps our departments in synch. Our room attendants must communicate with all departments in order to ensure the alignment remains. The items shared are essential. However, to ensure consistency, our Lead Housekeeping Supervisors are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical ability to stand and or walk continuously. The physical ability to occasionally climb on a ladder to heights in excess of 12’. The physical ability to frequently crouch, push/pull, squat and work above the shoulders during the performance of the daily job routine. The physical ability to use both hands for continuous grasping, fine manipulation. Qualifications and Desirables The physical ability to continuously carry up to 25-35 pounds of weight both on flat surfaces and up and down stairs for distances of up to 150 feet. The physical ability to occasionally lift up to 25-35 pounds of weight between the floor and waist, occasionally from the waist to above the shoulder. This weight will be constituted by the following items, but not limited to them: trays, trash bags, bulk food, cleaning and paper supplies, cases of bottled water, etc. The physical ability to work at heights and on uneven surfaces frequently. The physical ability to work indoors and outdoors in all temperatures and weather conditions when required by the hotel. While performing this job the employee may work outside in outside weather conditions. The noise level in the work environment is usually moderate. All of our employees are ambassadors of our Vision, Values and culture. Our room attendants do this with all they do. English is the primary language used in our hotel. Our room attendants must feel comfortable communicating in this language. Attention to detail is critical for our room attendants. We pride in nurturing an environment where Working Together is a must. Our room attendants are our biggest champions of this. Our hotels operate nonstop, this require flexibility from everyone on the team. Benefit Package Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position this will mean the following benefit package. Hotel Benefits Medical Benefits Dental Insurance Vision Insurance EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. OSH Act: The role of the Room Attendants may be exposed to human bodily fluids, biological agents, chemicals or hazardous materials. APPLY ONLINE: https://www.dorchestercollection.com/en/careers/ Company Description The Beverly Hills Hotel For over a century, The Beverly Hills Hotel has been the spot for Hollywood’s brightest lights to socialize by the pool or romance in cozy private bungalows, while studio moguls and heavy-hitting financiers complete deals in the Polo Lounge. The hotel offers the ambiance of a relaxed resort with lush, fragrant gardens, palm-lined poolside atmosphere, beautiful guestrooms, and public areas reminiscent of timeless Hollywood glamour. Today, every visitor to “The Pink Palace” is pampered like a celebrity. With an ideal location on Sunset Boulevard, steps away from Rodeo Drive, in one of the nation’s most coveted Zip Codes – 90210 – The Beverly Hills Hotel is whatever a guest wishes it to be. It can be a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury. The hotel features 210 guestrooms and suites, spread among 12 acres, including private historic bungalows with a residential feel. Its popular dining options include the iconic Polo Lounge, vintage Fountain Coffee Room, Bar Nineteen12 and the Cabana Café. A Spa is also offered, in addition to its legendary pool and cabanas. With superlative service, a location offering privacy in the heart of a city, and enduring and dramatic beauty that, thanks to a recent restoration that remained faithful to the Hotel’s architectural and interior design traditions, The Beverly Hills Hotel is more captivating than ever.