Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.
We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.
We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.We pride ourselves on our values which drive the level of care that we deliver to our patients:Here For You (An attitude of service, empathy, and availability)Own It (Drive and ownership)Do the Right Thing (High integrity)Be Positive (Great attitude and a can-do positive approach to challenges)Join our team and make a positive impact on the lives of others!
We are looking for an Intake Specialist for our Intake team.Department & Position Overview:People on our team all possess a real passion for helping people, which is one of our company’s core values.
You will ensure our customers receive the level of care and attention they deserve.
You’ll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.
We value your can-do positive attitude and desire to turn a negative into a positive.
You will receive excellent in-house training which will help you develop a thorough understanding of our program.
We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Everyday You Will:Ensure a seamless, complete and effective enrollment process for all prospective clients into the CDPAP programBe the initial point-of-contact for calls from prospective clients, caregivers or pending enrolleesProvide exceptional customer service and positive experience for potential patients/caregiversManage an open caseload until the enrollment process is completeRegular communication with a variety of health plans regarding patient benefits and authorizationsNavigate multiple systems and portals to determine eligibility and obtain authorizationRegularly achieve monthly new enrollee goalsMaintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communicationsIdeal Candidate Will Possess:Proven exceptional customer service, case managementMotivated to help patients/caregivers with the drive to exceed open case targets and metricsMust have poise and patience when dealing with clientsExcellent written and verbal skillsComputer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issuesBilingual in Spanish, or other languages desiredFor now, we are entirely remote until it is completely safe for our employees to be back in the office.Why work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience.
We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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