Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Position Summary:
The basic function of this position is to professionally perform routine inspections, testing and document deficiencies of fire sprinkler systems and other fire safety product lines. Works with minimal supervision and provides specialized training and direction to less senior inspectors and trainees.
Duties And Responsibilities:
- Conducts inspections, tests, and documents deficiencies of fire sprinkler systems and other fire safety product lines according to prescribed processes.
- Must have an ability to proctor, coach, and teach others.
- Verifies proper operation; prepares accurate and timely documentation of work that needs to be performed.
- Prepares inspection / deficiency reports for submission to management
- Interfaces with service management to ensure that all work is scheduled/handled.
- Interfaces with customers to explain work to be performed and answers their questions.
- Resolves customer concerns as quickly and effectively as possible.
- Must ensure customer satisfaction and a positive customer experience.
- Prepares service call tickets for submission to services/operations management.
- Maintains and organizes truck inventory (parts and tools) to ensure proper response to customers’ needs.
- Must adhere to company safety policies and procedures.
- Must have a strong work ethic.
- Must be detail-oriented.
- Performs other duties, as assigned.