The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them. Job Description
Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.
This is the opportunity youve been looking for to truly impact someones life! Start your claims professional career today as a Field Auto Adjuster in the Los Angeles, San Jose or San Francisco, California areas and be part of our dynamic team!
A Day in the Life:
- Communicate empathetically with customers and help them through the process in a fast, fair and easy manner.
- Confirm location and complete an assessment of customers vehicle including inspecting damages, taking photos, locating parts, and writing estimate.
- When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Provide copy of estimate to customer and / or to the repair facility and issue payment for damages if warranted
- Upload photos and estimate and document file with notes regarding decision-making process
- As needed, evaluate the total loss value of a non-repairable vehicle for customers, assess salvage value, and settle total loss
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
- Use data and analytics to tell a story and influence decision making
- Flexibility to work in a variety of environments – independently, within a team, face-to-face, and virtually. Job Description
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
- If required, the hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed
Since this is a field role, you will also need a drivers license and reliable vehicle. This is a demanding field position that will require you to travel within the territory as much as 75% of your working time. As a result, you must be willing to work some weekend and extended hours if necessary. If offered the role, you may go to one of our regional training centers for training in our state of the art facility within your first two months at Allstate. You will work with other Allstate employees to learn standard processes, answer any questions you have and make career connections. Job Qualifications
Youre a great Match for this Role if:
- You have three or more years of estimating experience
- You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
- You enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples lives through outstanding customer service
- View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
- Youre an empathic, upbeat and friendly self-starter
- Youre excited about solving problems and coming up with creative solutions
- Youre organized and able to multi-task in a fast-paced environment
- Youre known for clear and professional communication both written and verbal
- Being bilingual and/or having prior military experience is a plus
We Offer:
Company Vehicle (vehicle dependent on mileage and area of coverage)
Company provided laptop and smart phone
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
Learn more about Allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstates benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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