Job Summary:
The Employment Specialist (ES) is key to client success.
The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job.
Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.
“I will succeed as a case worker at Chrysalis.”
As one of our Case Managers, internally we call them Employment Specialists, you will work with clients to provide employment and case management services with the goal of helping them get ready to find and keep a job.
A typical day includes client support, and guidance, as well as monitoring progress and success for your dedicated caseload.
You are a continuous learner, participating in meetings and case conferences sharing best practices and providing thought partnership to colleagues and partners.
You’re highly resourceful, composed and empathetic.
You know how to get that buy-in from clients.
You will play an integral role in shaping the Chrysalis program.
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*“I am the person Chrysalis is looking for.”*
You have program delivery and management, including both direct client service (preferably in case management) training, and mentoring
You have a passion for the Chrysalis mission.
Sensitivity and understanding of various cultures and lifestyles.
You exercise good judgement and have a process for managing competing priorities.
You are totally comfortable when priorities shift, and you manage change with steadfast composure.
You interact with clients, colleagues, partners, and others with diplomacy and tact
You have an interest in, experience working with, and sensitivity toward the Chrysalis client population.
Duties and responsibilities to include, but not limited to:
Provide Client Support, Guidance and Case Management
Oversee the day-to-day case management of both working and non-working clients.
Encourage and motivate clients to work on their job search.
Orient, assess, and provide employment counseling for clients.
Assess clients for job readiness, including substance abuse, legal history, and mental and physical health.
Provide referrals to educational, training, Chrysalis social enterprises, and other social services.
Conduct 1-on-1 job readiness activities with clients, including resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.
Facilitate Job Preparation classes and other seminars on an as needed basis.
Maintain up-to-date referrals resources for clients to facilitate employment search.
Foster Strong Client, Colleague, and Partner Relationships
Participate in Chrysalis meetings and weekly case conferences sharing best practices and providing thought partnership to colleagues.
Provide training ideas and resources to leadership team, including the opportunity to conduct workshops for colleagues within the department and across the organization.
Celebrate achievements and brainstorm solutions for department and organization-wide goals.
Represent Chrysalis to stakeholders by providing site tours and presenting on services.
Monitor Client Progress and Program Outcomes
Maintain accurate client/program data to manage caseload and generate reports as needed.
Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into ServicePoint case management database.
Analyze and report monthly data as required to maintain accurate client and program-based statistics.
General Duties
Adhere to all Chrysalis policies and procedures.
Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
Other duties as assigned.
Job Skills & Qualifications:
Passion for Chrysalis’s mission
1-2 years of case management and customer service experience preferred
Excellent verbal and written communication skills
Strong organizational skills, including effective time management and the ability to work and make decisions independently
Ability to multi-task and prioritize appropriately yet maintain flexibility
Ability to work in a fast-paced, professional environment
Self-starter with “can do” attitude and initiative
Ability to interact with clients, colleagues, partners, and others with diplomacy and tact
Sensitive to various cultures and lifestyles
Maintain confidential information and exercise discretion
Computer literacy required.
Must be proficient in Internet research, Word, Excel and PowerPoint programs and be willing to learn other applications as needed.
Database management experience preferred
Willingness to work flexible and remote schedule depending on needs
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_This is an exciting position in a fast-paced organization.
We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more._
Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves.
Chrysalis is an Equal Opportunity Employer.
No phone calls or drop-ins regarding this position please.
COVID Workplace Safety Requirements
This position will require you to interact with employees, clients and others who may or may not be vaccinated.
You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols.
You agree to comply at all times with the Chrysalis COVID-19 Prevention Plan.
Location: 552 S Main St, Los Angeles, CA 90013, USA
Job Type: Full-time