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Employment Connector

Goodwill Southern California

This is a Full-time position in Los Angeles, CA posted November 21, 2021.

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

This position requires that candidates provide proof of full COVID-19 vaccination after receiving a conditional job offer at least 7 days prior to their start date. “Fully vaccinated” means that at least two weeks have passed since you received 1) your second dose of the Pfizer or Moderna vaccine or 2) one dose of the Johnson & Johnson vaccine.

Primary Responsibility / Summary

Provides individualized and/or group employment preparation, and job placement services intended to assist assigned participants with rapid attachment to the workforce. Services may include work skills assessments, staff-assisted employment search, job prep workshops and job clubs. Per government requirements, this role required to be fully COVID- 19 vaccinated.

Essential Duties & Responsibilities

  1. Develops a trusting and open relationship with participants and assist with decision-making and goal setting.
  2. Provides classroom instruction to groups and individuals on job seeking skills and techniques, motivation, resume preparation, application completion, job retention and Internet use for job search.
  3. Provides participants with work skills assessments that will enhance their ability to find appropriate employment.
  4. Utilizes labor market information to assist the participant in making appropriate career and occupational decisions.
  5. Works with local employers and participants in developing and identifying appropriate jobs and helping participants gain meaningful employment. Assists in reasonable accommodation process with prospective employers.
  6. Maintains detailed electronic and hard copy case records according to funder and/or Company requirements. Completes all documentation in an accurate and timely manner.
  7. Achieves enrollment and placement goals, and conducts timely follow-up with all participants on caseload.
  8. Meets with CQI team to assist with implementation strategies for continuous quality improvement.
  9. This position may require some local travel (25% to 50%), a valid CA driver’s license and state-required auto insurance required. Driving record must be acceptable by the organization’s insurance vendor.

Additional Duties & Responsibilities

  1. Other duties and special projects as assigned.

Supervisory Responsibilities

  • This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

  • 3 to 5 years human services and/or case management experience.
  • Bachelor’s degree from four-year College or university required.
  • Master’s degree or equivalent preferred.
  • A combination of training, education, and experience may be considered in lieu of a degree.
  • Ability to work with minimal supervision.
  • Recent teaching or training experience required. Ability to speak another language and understand another culture as required by the needs of the program or local community.
  • Knowledge of assigned program regulatory requirements (e.g., WIA, DOR, DOL, etc.)

Other Qualifications

  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations

  • GCDF certification preferred.

Other Educational Skills & Abilities

  • Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel, PowerPoint, and Outlook.

English Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

  • Database software
  • Spreadsheet software
  • Word Processing software
  • Presentation software
  • Case Management software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Adequate vision to communicate with clients and other co-workers with or without assistance/corrections

Work Environment

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Training

  • New Hire Orientation
  • Safely Surrender Baby Law
  • Mandated Reporter Status
  • Data Systems
  • ADA and Reasonable Accommodation
  • GCDF Certification (professional staff only)
  • Safety Training
  • Any other training required by law, funders, and the organization.

Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Live Scan

Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We serve, empower and advocate for our clients, community, business partners and each other.
  4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill’s policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details

  • Job Family :WCD
  • Pay Type :Hourly