Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal As a part of the Employee Relations (ER) team, the Employee Relations Specialist engages with employees and managers to proactively support the delivery of HR processes. This critical role provides assistance and guidance to managers on employee relations issues, including coaching and mentoring managers, reviewing and providing input on performance concerns, disciplinary actions and conflict management resolutions. The ER Specialist conducts investigations of workplace misconduct allegations and employee claims and reports the findings to management. This position requires frequent local travel to Goodwill’s retail store locations. Essential Duties & Responsibilities Acts as a single point of the contact for Goodwill employees and managers and proactively supports the delivery of HR Processes. Provides assistance and guidance to managers and supervisors regarding employee relations issues; including coaching and mentoring managers, reviewing and providing input on performance concerns, disciplinary actions and conflict management resolutions. Reviews turnover statistics and conducts exit interviews, summarizes findings and discusses trends and concerns with management. Works with the managers to understand and implement new and existing company policy and procedures. Personally conducts investigations of workplace misconduct allegations and/or employee claims, summarizes findings, and discusses trends and concerns with management. Documents and maintains employee files and reviews documentation to ensure policies and procedures are applied consistently. Helps develop internal leaders and a positive culture, by proactively providing coaching, counseling and training to staff as needed. Recommends training and development needs for employees and conducts in-person training. Frequent local travel to Goodwill Southern California locations. A valid driver’s license and state-required auto insurance are necessary. Driving record must be acceptable to company’s vendor. Education & Experience 2 years of managerial and supervisory experience, preferred. 2-3 years of Human Resources experience, preferred. Bachelor’s degree from four-year college or university preferred. Professional in Human Resources (PHR) Certification or SHRM-CP Certification preferred. Excellent interpersonal and communication skills. Must be able to write concise report and possess strong presentation skills. Excellent problem solving skills and attention to details. Proven ability to maintain a professional philosophy that is aligned with the company values and culture. Demonstrated abilities to work with all levels of employees including individuals with disabilities. Effective in multi-tasking and able to work with minimal supervision. Non-profit experience helpful. Bilingual English/Spanish preferred Excellent computer skills. Background and Drug Screen required. Valid California Driver’s License and vehicle insurance required. The annual base salary range for this position is $52,966 – $79,450. When extending an offer, the following will be considered, but not limited to the candidate’s key skills, work experience and education, internal peer equity and other considerations permitted by federal, state and local laws. Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill’s policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. Other details Job Family :Human Resources Pay Type :Salary Min Hiring Rate :$52,966.00 Max Hiring Rate :$79,450.00