About Alpargatas: Alpargatas represents a powerhouse of hyper-connected and iconic brands.
The company vision focuses on becoming increasingly global through major investments in digital, innovation and sustainability.
Alpargatas is the largest footwear company in Latin America.
Havaianas is the largest brand in the portfolio producing nearly 250 million pairs a year making it the largest flip flop brand globally.
About Havaianas: Havaianas is the largest brand of flip flops in the world and is increasing the product offering in apparel, accessories and new styles of footwear.
The iconic design of its classic flip flop has been unchanged for 60 years and represents the most timeless design in open toe footwear.
The brand is geared for growth in the US with 10+ stores, Havaianas.com, and surf specialty, apparel specialty, and presence in major department stores.
Alpargatas is making significant investments in the NA&C operation to ensure Havaianas will take a leadership position in the market in the coming years.
Purpose of the Role: With the goal of becoming #1 flip flop brand in the US, the Ecommerce Coordinator is a critical supporting member of the digital team.
They will communicate cross functionally and implement creative briefs and be responsible for digital asset collection of content and products.
The Ecommerce Coordinator will be responsible for supporting the entire ecommerce team, customer service team and website initiatives.This role will be responsible for the overall ecommerce and digital experience support which includes but is not limited to merchandising, digital marketing, site experience, operational excellence and customer service communications.
Key Duties and Responsibilities Partner with Site Merchandising Manager and align with Operations, Merchandising, IT and other appropriate departments for product creation and product maintenance Liaison with customer service, marketing, CRM, Paid Media, organic social and creative teams for daily, weekly and monthly ecommerce updates and initiatives Assist with the return process, create promotions, fraud monitoring and work with A/R in reconciliation.
Utilize ecommerce and marketing calendars to consolidate and communicate all required information on appropriate platforms, brief partners, track process and ensure all necessary assets and promotions are executed, tested and launched in a timely manner Work cross functionally with CRM, Paid Media, marketing and creative teams to brief, launch and adapt all necessary assets across all traffic channels Help troubleshoot order, shipping, fraud, online and off-line complications and work with internal and external teams to resolve Work cross functionally with the Internal Customer Service Team and External Customer service team to ensure they are providing top level service to ecommerce customers with email, phone, chat, social and emerging methods.
Implement and continue to update communication for the Customer Service team so they can provide best-in-class and speedy service via phone, email, chat, and social media Work on SEO projects and implement SEO recommendations to the site Make site updates such as but not limited to homepage, copy and content Assist with daily website QA of products, links, and content Moderate ratings and reviews through the Yotpo platform Support the Sr.
Ecommerce Manager on special projects related to customer experience such as but not limited to packaging, product customizations, large corporate orders, new site functionality, and omni-channel efforts Qualifications (Skills, Knowledge, and Abilities including Technical Requirements): Bachelor’s degree Microsoft Excel, Word, PowerPoint, Outlook Experience with SAP, Teamwork, and/or Salesforce Commerce Cloud a plus Strong written and verbal skills Ability to maintain a high level of accuracy with the ability to follow through on projects, meet deadlines Able to multitask and prioritize in a fast-paced environment Open minded, positive attitude Excellent problem solving skills with a sense of urgency Forward thinking while having a pulse on current and future industry standards and trends Strong teamwork skills with the ability to establish and maintain positive working relationships Strong decision making skills Ability to function independently, take initiative Be able to work overtime as required, pitch-in and do whatever it takes to get the job done 1-3 years of work experience