Position InformationJob Title: Deputy Operational Risk OfficerDepartment: Enterprise RiskFLSA Status: ExemptReports to: Operational Risk ManagerFull/Part Time Status: Full-TimeWork Location: Los Angeles, CATravel Requirement: 0-10%PositionThe Deputy Operational Risk Officer should be familiar with framework of enterprise risk management for large banks (over $10 billion in asset size), key risk category, source of risks of each risk category, risk identification, risk measurement and risk impact assessment process. The Deputy Operational Risk Officer should have thorough knowledge of risk control self-assessment (RCSA) methodology, documentation standards and presentation format.The Deputy Operational Risk Officer also must be familiar with and have good knowledge regarding the Bank’s services, products and processes, in order to assess adequateness of risks and controls associated with the Bank’s operations.Essential Duties and Responsibilities• Develop overarching Operational Risk Management oversight framework by facilitating risk owners to develop their risk policies, documenting key risks and controls, risk assessment results and• Facilitate Operational Risk Committee- Facilitate Operational Risk Management Committee process coordinating with the chairperson of the committee• Design, facilitate and review RCSA documents- Develop RCSA methodology and documentation standards for all operational risk categories- Train and facilitate risk owners to properly conduct and document RCSA process- Provide guidance to the risk owners regarding identifying risks, measurement of risk impacts and identifying effective control process- Provide effective and credible challenges to the risk owners regarding their RCSA results- Maintain and update RCSA documents periodically- Responsible for preparing RCSA summary document to be presented to the Operational Risk Committee (ORC), Enterprise Risk Management Committee (ERMC) and Board Risk Committee (BRC), including overarching risk exposure and control integrity of the entire organization- Prepare and present periodic operational risk monitoring and dashboard reports to the Enterprise Risk Team• Develop an operational risk control and monitoring program- Maintain a central library of risk policies for applicable risk category- Facilitate risk owners to develop risk monitoring reports to measure effectiveness of control environment- Train and facilitate risk owners to identify key preventive controls and detective controls to be periodically tested and monitored by them or by the independent third party- Develop a cohesive operational risk training program- Conduct Operational risk training for relevant functions- Assess additional training needs and evaluate available- Act as operational risk liaison during• Build and Manage Fraud Management• Build and manage teams of fraud analysts supporting the review of potential fraud across various channels (i.e. internal fraud, electronic payments, online banking, deposit/check fraud, identity theft, etc.).• Establish and manage relevant KPls/KRls to provide the appropriate level of management visibility and oversight. Lead the fraud management process with the right balance of customer and risk focus with a goal of mitigating bank losses while not losing sight of unnecessary customer friction.• Develop, review, identify, assess and enhance fraud management policies, procedures, process design and controls.• Implement a case management structure leveraging an enterprise-wide solution or outside of a solution in the short-term.• Drives ongoing improvement through engagement with key partners such as risk operations, compliance, risk management, 3rd party vendors and consultants to continuously review and improve fraud strategies, mitigate risk and reduce fraud related losses while keeping the customer experience top of mind.• Build and maintain relationships within industry of fraud & risk management professionals.• Understand the functionality, infrastructure and usage of the bank’s fraud monitoring capabilities (traditional and online) with a high degree of subject matter expertise.• Perform other duties as assigned.• Must stay current with new fraudulent activities that may breach the organization’s security measures.• Provides input to strategic decisions that affect the functional area of responsibility.• Capable of resolving escalates issues arising from operations and requiring coordination with other departmentEducation, Experience, and Qualifications:• Bachelor’s degree in Accounting, Business Administration, Finance, or related equivalent• Minimum ten years of experience in banking or similar field and five years in a risk/compliance management• Direct experience with the executive management, regulators, auditors, consultants in theKNOWLEDGE, SKILLS, ABILITIES REQUIRED:Communication skills:• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the• Ability to respond effectively to the most sensitive inquiries or regulatory• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or boardReasoning Skills:• Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw• Ability to interpret an extensive variety of technical instructions in operational process• Comprehensive knowledge of bank products, processes and market practices that adopted and utilized by over $10 billion inComputer Skills:• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.• Ability to obtain information and do research on theManagement Skills:• Ability to demonstrate a high level of ethical behavior and follow the Code of• Organizational ability with strong supervisory and management• Ability to remain flexible in order to adapt to changes in the work• Ability to study and apply new• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving• Ability to work accurately with close attention to• Ability to maintain confidentiality of sensitive information.• Ability to work with co-workers, customers, and outside agencies professionally and• Possess a work ethic that includes neatness, punctuality, and• Exhibit a professional, businesslike appearance and demeanor.• Supervise and monitor staff for successful operations and proper customer• Physical Demands• Lifting/Carrying• Under 10 lbs: Frequent (34% – 66% of the time)• 11-20 lbs: Occasional (1%-33% of the time)• Pushing/Pulling• Under 10 lbs: Frequent (34% – 66% of the time)• 11-20 lbs: Occasional (1%-33% of the time)• Twisting/Turning• Reach over shoulder: Occasional (1%-33% of the time)• Reach over head: Rarely (Less than 1 hour per week)• Reach outward: Rarely (Less than 1 hour per week)• Crawl: Rarely (Less than 1 hour per week)• Kneel: Occasional (1%-33% of the time)• Squat: Occasional (1%-33% of the time)• Sit: Constant (Over 66% of the time)• Walk-Normal Surfaces: Frequent (34% – 66% of the time)• Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)• Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)• Stand: Occasional (1%-33% of the time)• Bend: Occasional (1%-33% of the time)• Other• Keyboard/Ten Key: Frequent (34% – 66% of the time)• Fingering (fine dexterity): Occasional (1%-33% of the time)• Handling (grasping, holding): Occasional (1%-33% of the time)• Repetitive Motion – Hands: Occasional (1%-33% of the time)• Repetitive Motion – Feet: Rarely (Less than 1 hour per week)