Customer Success Specialist As a Customer Success Specialist, you will be instrumental in developing the Everytable brand by communicating directly with customers to solve real-time issues, answer questions, and respond to user feedback swiftly and efficiently.
Our goal is to provide our customers with an exceptional, hospitable impression, always leaving them happier than when we met them.
We want the experience of everyone who is in touch with us to be pleasant and enjoyable, so much so that they refer us to others for all their healthy food needs!
We are looking for someone patient, empathetic, and passionately communicative.
Our ideal candidate can put themselves in their customers’ shoes and advocate for them when necessary, ensuring their meals get to them on time and suggesting process changes to improve efficiency and customer satisfaction.
Problem-solving also comes naturally to them, and they are confident in troubleshooting and investigating if they don’t have enough information to resolve a customer issue.
In short, we are looking for a deeply empathetic, customer-oriented people-person to join our rapidly growing team.
Responsibilities * Deliver above-and-beyond customer support through phone, live chat, SMS (text), and email* Problem
– solve and troubleshoot to resolve customer issues by offering solutions, not excuses* Become an expert on Everytable’s offerings, develop a true understanding of our services to be able to answer any questions and effectively problem solve* Think outside the box and share ways Everytable can improve the customers’ experience* Master our internal systems to efficiently, effectively, and consistently deliver exceptional service while meeting quality and productivity goals* Share recurring customer inquiries, concerns, and feedback to all members of the team to continuously improve areas of the business such as technology, marketing, operations, and menu development* Build sustainable relationships and trust with customers through open and interactive communication
– you will be the “face” of our company Desired Traits: * Positive, enthusiastic, empathic, sincere, and patient* Available to work within the hours of 8am-6 pm PST, including weekends + some holidays* Organized, self-motivated, and excited about problem-solving* Comfortable working in a very fast-paced environment* Can multi-task, eg.
handle tickets, phone calls, live chats etc.* Works autonomously* Be willing and comfortable to communicate between different departments* Open to opportunities for growth* Flexible, adaptable, and willing to do whatever it takes to get the job done* Deeply passionate about social justice and tackling food insecurity and excited to be part of an organization with a social mission Required Skills: * 1+ years experience working in customer service (food or subscription-based customer service experience is a plus!) / Care / CX* Excellent written, verbal, and listening skills* Strong problem-solving skills* Familiarity with ZenDesk (or similar customer service system), Google Sheets, and Slack* Bilingual in English/Spanish is a plus!
Benefits: * Medical + dental/vision benefits (FT only)* PTO (FT only)* 401k* Discounts on delicious, fresh, and nutritious Everytable meals