At TutorMe, we’re here to level the academic playing field by empowering students to get the on-demand support they need to achieve their academic goals.
Our mission is to make learning fun, engaging, and equitable for all students.
We believe in providing learners with the right teachers, tools, and motivation so they can thrive no matter their circumstances.
As the market leader in online tutoring, we have created a cutting-edge online education platform where over 15,000 expert tutors in 300+ subjects can share their knowledge with students of all ages, backgrounds, and learning styles.
Since 2013, TutorMe has been a trusted resource for K-12 school districts, higher education institutions, employers, and nonprofits, supporting over 1.5 million students (and counting!) by providing on-demand 24/7 help with subjects ranging from Algebra to Aerospace Engineering.
Join us in the online learning revolution and be a part of a team that’s increasing education equity for all students!
As an intern, you’ll report to the Director of Customer Experience.
Learning objectives include an understanding of the logistics behind succeeding in customer experience.
What you’ll be doing
- Support the Customer Experience (CX) team with daily tasks and to-dos
- Provide exceptional support to students and tutors via Intercom
- Help with quality assurance of tutoring on the platform
- Review tutor applications for approval or denial
- Submit Payment Disputes/Chargeback evidence
- Other tasks, projects, and strategic growth initiatives prioritized by the CX team and company
Requirements
- Available to work 20+ hours per week
- College Junior or Senior in solid academic standing
- Strong interest in a career in customer experience or operations
- Quick learner; pays close attention to detail
- Passionate about education
- Excellent oral and written communications skills
- Positive attitude and insatiable appetite for learning
- Thrives in a fast-paced environment
- Solid ability to prioritize, multi-task, and work independently
- Extremely reliable and responsive
- Proficient in Google Workspace applications, MS Word, Excel, and PowerPoint
Benefits
- Competitive hourly pay
- Learn how to be successful in a fast-paced, high growth start-up environment
- Gain invaluable industry experience working 100% remotely
- The opportunity to see the impact of your contributions
- Cross-functional exposure to TutorMe leaders in various departments
If you are not sure that you’re 100% qualified, but you’re up for the challenge—we encourage you to apply!
We recognize that diversity drives innovation, so we proudly cultivate a diverse, inclusive workplace where we learn from each other.
As an equal opportunity employer, we welcome people of all different backgrounds, experiences, abilities, and perspectives to join our team of passionate professionals.
*Colorado residents are excluded from this opportunity.