KYX is an exciting and disruptive pre-launch start-up based in Los Angeles. A first to market offering in the fast growing sneaker space, we will be taking the industry by storm over the next 12 months.
Sneaker culture is sweeping the world with millions of GenZ, Millennial and GenX counting themselves as passionate sneakerheads. The company is positioned to grow quickly, while at the same time offering vast opportunity to its initial employees.
While currently engaged in an aggressive seed round capital raise, the company has partnered with giants in the industry, professional athletes and board members with robust and diverse business experience.
To assist with this fast growing build, we are looking to hire a dynamic, talented and organized Customer Experience Associate.
Job Responsibilities include:
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Answer inbound emails from customers and clients regarding products and services
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Manage customer accounts and keep management team informed on all updates
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Enter data into CRM and communicate changes in customer accounts with appropriate team members
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Troubleshoot issues with customer accounts and communicate issues to management as necessary
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Quickly respond to customer inquiries to ensure 100% customer satisfaction
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Assist management in the development of training methods of the customer experience and account management team
Qualifications include:
- Expert knowledge of sneakers and the sneaker industry, including the latest sneaker buying and selling apps, websites and technology.
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Positive, upbeat attitude for personalized customer interactions
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Minimum 1+ years in the Account Management and/or Customer Experience space
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Elite written and interpersonal communication, strong proofreading skills
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Ability to work independently in a fast paced, entrepreneurial environment
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Discretion in handling highly confidential matters and interfacing with all levels of individuals, internally and externally
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Proficiency in MS office, GSuite, Salesforce and Outlook
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Proven ability to multitask and handle competing requests and timelines
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Strong work ethic and a can-do attitude
As the company explodes onto the scene over the next year, there will be fantastic opportunities for advancement.
A college degree is required.