Our #1 client (part of a NASDAQ traded company) is looking for Customer Service Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. The Customer Service Rep position helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position.
Why work for them? 1 word… CULTURE. I’m talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked “Top 25 happiest places to work”. Apply today and see what they’re all about.
What we offer
- A competitive salary and various benefits
- Insurance options for qualifying employees
- Reliable transport buses and vans for easy commuting
- Flexible working hours to provide time for family and friends
- Organizational training and career improvement travel/events
Qualifications:
- Must have a passion for helping others
- Proven ability to work as a productive team-member
- Excellent communication and interpersonal skills
- Self-motivated team player, proficient in multi-tasking
- Proficient with computers and Zoom preferred but not required
- Ability to form and grow solid relationships with your client accounts
- Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume and be on the lookout for an invitation to begin the hiring process
** MUST BE A US OR CANADIAN CITIZEN **
Job Requirements:
Responsibilities:
- Develop customer success metrics and execute account strategies
- Build trust with customer accounts through open and interactive communication
- Schedule and attend virtual meetings using Zoom and other platforms
- Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
- Present to families different benefits programs, enroll new clients, and open new accounts.
- Oversee and prioritize each customer in your portfolio