Remote position – could eventually go back in the office.Primary Responsibilities Manage a large volume of inbound calls. Answer inquiries by clarifying desired information; researching, locating, and providing clear and accurate information. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions. Assist and process order cancellation, call back, change of address, and product questions.Requirements Strong phone, written, and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities, and manage time effectively. Proficiency in the use of commonly used phone system, PC software, email and internet. Candidates must be available to work 45-50 hours per week as OT is mandatory at this time. One weekend day is a must. Have to be flexible to work as early as 6:30 am and as late as 7:00 pm as we do have East Coast customers.