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Contact Center Agent (Remote)

Sameday Health

This is a Full-time position in Los Angeles, CA posted May 3, 2022.

Job Description Sameday Health is dedicated to healthcare as a complete experience.

Our purpose is to create healthcare that centers around the client by combining a human-centered approach with intuitive technology to offer quality care in our clinics or at your door.

Since the opening of our first clinic in Venice, CA at the height of the COVID-19 pandemic, Sameday has been focused on closing gaps in the healthcare system.

We provide expanded healthcare in our 50 locations across the country including LA, San Francisco, New York, Miami, DC, Boston, and more.

Sameday Health serves its clients wherever, and whenever, it’s most convenient for them.

Inspired by the lotus flower’s ability to thrive in even the toughest terrains, Sameday Health is on a mission to help our clients in their moments of need by providing hope and personalized care.

To learn more about Sameday Health, visit us at Job Description Do you have a passion for health, fitness and wellness?

Are you looking for a way to help people beat the coronavirus?

Do people tell you that you are empathetic, positive and a great listener?

Are you the type who likes to get things done and check off your daily accomplishments?

If so, the Client Care Agent remote role could be a great fit.

Through phone calls, chats, and emails we listen to the clients, we understand their needs, we assess the best resource to address their need, this may require extensive research involving multiple sources, we provide the client with the best answer and then ensure their case is well documented.

Your input is used to gather research on the views expressed by the client in order to make the current and future products better.

This is a critical position within the Sameday Health organization especially as the business evolves and grows.

You are the Voice of the Customer as well as the Voice of Sameday Health Experience 3 years Contact Center or GED, required Digital Channel (chat, email, SMS) experience, a plus Social Media response experience, a plus Telesales experience, a plus Team leadership, a plus Education High School Diploma or GED, required College-level education, preferred Skills (you must be prepared to provide examples of times you have exhibited these attributes) Strong verbal and written communications.

Ability to manage multiple priorities simultaneously.

Detail oriented.

Value reliability, efficiency and execution Solution-oriented, with a mindset of working smarter rather than harder Collaborative Strong initiative and proactiveness.

Empathy Active Listening as well as engaging
– you can connect well with people Needs Assessment Stays calm under adverse conditions Professional, Polite You like people(p(by Jobble(/p(