b’CAREER DESCRIPTION/n/n/n/nJob Description/n/n/n/nCommercial Parts Pro/n/n/xc2/xa0/n/nThe Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible for profitable growth of the professional business by building lasting relationships with timely automotive solutions and parts. /xc2/xa0The role has expert knowledge of automotive systems and part knowledge. /xc2/xa0The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct drivers to ensure safe, timely and accurate delivery. Position is full time (PT on exception need basis). MVR certification preferred./n/n/xc2/xa0/n/nPrimary Responsibilities/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Create, build and maintain professional customer relationships/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Provide GAS3 selling experience to professional customers/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to achieve profitable sales and margins/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Achieve personal and store sales goals and service objectives/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Dispatch drivers ensuring delivery standards are achieved/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Maintain commercial stocking programs/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Build and maintain a network of second source suppliers/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Partner with GM to ensure proper driver coverage/n/n/n/n/xc2/xa0/n/nSecondary Responsibilities/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Maintain core bank and commercial returns/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Maintain commercial credit accounts/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Partner with CAM and CSM for customer and territory alignment/n/n/xc2/xa0/n/nSuccess Factors/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 High customer retention/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to locate and stock parts/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Safety knowledge and skills/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Operating inventory systems and store equipment/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Parts and automotive system knowledge skills/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Operating POS and Parts lookup systems/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 ASE P2 certified or ASE ready equivalent/xc2/xa0/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Advanced solution, project and product quality recommendation ability/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to source from numerous places including special order, FDO,/xc2/xa0/xc2/xa0/xc2/xa0 second source, etc./n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Advanced selling skills for commercial customers/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to multi-task and remain organized/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Effective communication, listening and problem solving skills/xc2/xa0/n/n/n/nEssential Job Skills Necessary for Success as a Commercial Parts Pro/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Working knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc./n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Speak and write English (Spanish a plus)/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 The Ability to communicate effectively and build strong relationships with customers, peers and management/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Understand and execute instructions furnished in written, oral, or diagram form/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Successfully complete the Parts Knowledge Assessment/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Familiarity with the Microsoft Office Suite (i.e. Word, Excel)/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Strong organizational skills/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)/n/n/xe2/x80/xa2/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0/xc2/xa0 Ability to work an assortment of days, evenings, and weekends as needed/n/n/xc2/xa0/n/nPrior Experience that Sets a Commercial Parts Pro up for Success/xc2/xa0/n/nA minimum of 3 years of prior automotive parts experience preferred/n/nProven sales ability with past experience in fulfillment of customer transactions/n/n/n/nEducation/n/nHigh school diploma or general education degree (GED)/n/n/n/nCertificates, Licenses, Registrations/n/nASE certification preferred, but not required/n/n/n/nPhysical Demands/xc2/xa0/n/nThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus./n/n/n/nWork Environment/n/nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate./n/nPosition is eligible for sales commission based on individual or store performance./xc2/xa0/n/n/n/nAAPRTL’
Associated topics: business, cash, client, customer, market, marketing, omni, oms, sell, trade