Are you an innovative thought leader focused on growing market share and transformation?
Come join our fast-growing entrepreneurial Health Care Reform Business as our Client Experience Executive.
As a Client Experience Executive, you will be a senior thought leader who is accountable for developing and leading strategic and tactical initiatives that will fuel Market Share Growth and elevate the unique competitive advantage for the Health Care Reform Business.
You will leverage and expand cross functional business partnership to evolve our market facing thought leadership and client experience initiatives.
The Client Experience Executive will collaborate and align with key stakeholders including sales, marketing, legal & compliance, Global Product &Technology, NAS , Smart Compliance Solutions and all business partners that enable our ADPs opportunity to capitalize competitive advantage.
At ADP we are driven by your success.
We engage your unique talents and perspectives.
We welcome your ideas on how to do things differently and better.
In your efforts to achieve, learn and grow, we support you all the way.
If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES: Develop and lead all content and thought leadership required to accelerate sales, revenue and market share grow Develop and execute a strategic plan to improve & increase client satisfaction and long-term retention through collaboration and building consensus Lead all client advisory board meeting strategy to continue to incorporate the voice of the client in all growth and transformation initiates Partner with SLT, Sales leaders and cross functional business partners to lead growth initiatives to consistently accelerate sales and market share growth.
Develop, plan, recommend and execute appropriate client service initiatives to deepen client retention and market differentiation Implements & supports new and existing tools and programs while collaborating with business partners to create appropriate action plans & strategies to improve and sustain client satisfaction, loyalty and growth goals Partner with SLT members and partners to create and lead all content and strategy of client and growth forums such as Meeting of the Minds, Velocity, Soar Acts as Senior Leader point of contact for sales, legal and other internal groups representing the service organization as it relates to the HCR offerings in responding to RFP’s, and prospective client inquiries.
Maintains and is accountable for Client Referral, loyalty Reference programs.
Performs other duties as assigned.
QUALIFICATIONS REQUIRED: Bachelor’s Degree in Business Administration or other related field and at least 15 years of experience.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Master’s Degree or equivalent experience desired.
Must have experience working and leading in a high growth business, demonstrate agility and be able to work well under pressure.
Must have experience leading teams in a matrix environment, possess excellent organizational and time management skills for managing multiple, diverse and conflicting activities and project teams.
Should have the ability and experience to manage senior or executive level relationships, and possess knowledge of the marketplace and competitive landscape.
Must possess excellent communication, presentation and facilitation skills.
Strategic Planning: Experience leading strategic planning initiatives.
Ability to assess business situations with a view to the future and an astute understanding of most critical/highly leveraged elements.
Recognized as “guru” or external expert in a function.
Requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field.
Influences internal/external business and/or regulatory issues that have an impact on the business.
LIEXEC Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity.
ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.
Compensation range for this role for U.S.
Colorado Residents Minimum: Maximum: Compensation Type: