The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.Job SummaryThis job is responsible for ensuring consistency of estimating practices for , the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual reinspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.Key Responsibilities* Monitors network utilization and identifies potential need for expanded or new networks* Develops, manages and audits relationships with network vendors* Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met* Researches and responds to complex customer communications, concerns, conflicts or issues* Selects complex estimates for reinspection* Completes physical reinspections, ride-alongs, and/or desk reviews of adjuster and/or vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance* Makes corrections and repair recommendations* Provides information on reinspection results to ensure vendors, repair facilities, and technicians are following Allstate specific guidelines and procedures* Collaborates with leadership regarding inspection or file review results* Participates in callibration activities with the Claims organizationSupervisory Responsibilities:This job does not have supervisory dutiesPreferred QualificationsEducation and Experience* Bachelors degree in related field preferred* Three or more years’ experienceCertificates, Licenses, Registrations* NoneFunctional Skills* Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy* Applies intermediate knowledge of insurance policy, coverage, and regulation* Applies intermediate knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards* Applies intermediate industry knowledge to discipline practices, including best practices, to support the business unit* Applies intermediate ability to leverage learned technical skills in support of team objectives* Applies intermediate negotiation and/or arbitration skills* Applies intermediate conflict management and problem resolution skills in managing internal and external customer relationships* Applies intermediate problem solving skills to continuously improve business outcomes* Applies intermediate knowledge of training facilitation and coaching skills* Ability to investigate, evaluate and settle complex claimsThe candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands®.As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.Nearest Major Market: Los Angeles