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Chief Technology Officer


This is a Full-time position in Los Angeles, CA posted March 30, 2021.

Company is seeking a Chief Technology Officer (CTO) to support our mission to unleash the power of customer insights to legendary brands. As our CTO, you will report directly to the Chief Executive Officer (CEO) and will be responsible for identifying new capabilities to use technology to deliver cutting-edge products, providing technical leadership, and ensuring alignment between our technology and company strategy. Our ideal candidate has expertise that covers architecture, people management, data and analytics, artificial intelligence, machine learning, developer platforms, and software development. An exceptional candidate will pair their technological expertise with customer empathy to create mission-critical products our users love.

Company is the leading all-in-one experience management cloud platform. We help the world’s most customer-centric brands such as Google, Hulu, Church & Dwight, Viacom, Facebook, Amazon, and more engage directly with their consumers and capture actionable insights through our online communities, panels, product exchanges, and more. We’ve recently been recognized by INC5000 as one of the Fastest Growing Private Companies and ranked in the 2020 GRIT report as #22 of Top 50 Businesses. Company is also listed as one of LA’s Best Places to Work for 2020 by BuiltinLA, Best Company in LA by Comparably, and is a Timmy Award winner for LA’s Best Tech Company of 2019. At Company we foster a culture of customer obsessed individuals who empower each other to work passionately and deliver an extreme impact to our customers.


  • Define technical strategy for Company’s technology to support our business objectives. Balance short- and long-term goals and business priorities
  • Manage, mentor, and inspire a team of developers to deliver best-in-class solutions to our customers and users
  • Partner closely with Product Management to deliver innovative and user-friendly applications
  • Regularly explore new tools and technologies to improve development efficiency, quality, and align with business requirements
  • Define delivery roadmaps, oversee technical architecture, and explain architectural tradeoffs to internal stakeholders and engineers
  • Lead the organization in the acquisition and/or development of new systems, software technology & tools, ensuring effective upgrades with no compromise to service
  • Ownership for software engineering team, resources, and budget
  • Ensure all engineering practices adhere to regulatory standards and best practices for privacy and security
  • Provide weekly, monthly, quarterly, and annual R&D reports to stakeholders


  • Bachelor’s in Computer Science or related field required
  • Prior experience as a senior engineering leader overseeing architecture and engineering for a leading SaaS technology platform is required
  • 10 years of software development and leadership experience required
  • Strong understanding of and ability to apply leading machine learning, artificial intelligence, and business intelligence applications to customer challenges
  • Experience as the principal manager of a team of full-time developers working on sophisticated web and mobile applications
  • Guide and mentor the team to achieve reliability, customer trust, and high development velocity
  • The ability to analyze business and data requirements, relate them to product capabilities and support future product development
  • Extensive experience with microservices architecture and managing a multi-product portfolio
  • A bias for action; subscribe to an equal focus of technology and process with an effective blend of the two; understand how to balance business and technological requirements
  • Exceptional leadership, communication, and collaboration skills
  • A strong entrepreneurial spirit and passion for building new products
  • Adherence to Company’s core values, which are: 1) Customer Obsessed, 2) Extreme Impact, 3) Endless Curiosity, and 4) Team Before Self