The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant.
The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.ESSENTIAL FUNCTIONS:The essential functions of the Crew Person position are denoted below in the following key areas:TOTAL GUEST SATISFACTIONConsistently provides a quality product and Guest service experience that delivers total Guest satisfaction.* Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive & Quot;SUPERSTAR Service.& Quot;* Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaningduties as assigned.* Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.* Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.TRAINING AND DEVELOPMENTStrives to improve personal skills and performance level.* Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.* Communicates to immediate supervisor when additional training, guidance and practice is needed.* Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations.* Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.* Is performance oriented and driven; understands performanceexpectations and is aware of performance results.JOB EXPECTATIONSConsistently meets job expectations to positively impact the sales and profits of the restaurant.* Contributes to the restaurant& #39;S success by accomplishing the expected work during each shift; consistently produces quality work.* Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.* Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.POLICIES & Amp; STANDARDS* Follows and complies with all company policies standards, procedures and guidelines.* Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.* Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.CKE SHARED VALUESModels and encourages CKE shared values.* Is completely focused on and driven by the Guest.* Is of high personal integrity and treats all employees with honesty, respect and dignity.* Contributes to an environment of trust to ensure honest, open and direct communication.* Is performance oriented and driven; understands performanceexpectations and is aware of performance results.EDUCATIONEnrollment in high school; high school diploma or equivalent is preferable.
Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.EXPERIENCEMust be a minimum of 16 years of age.SKILLS & Amp; ABILITIES:Demonstrates and/or possesses the following:* Ability to work with others (as a team).* Ability to comfortably interact with all Guests.* Ability to look at the restaurant operations (from a Guests viewpoint).* Ability to meet performance standards for assigned tasks and duties.* Ability to take initiative.* Problem solving skills.PHYSICAL ABILITIES:* Stand for long periods of time.* Work around heat.* Work around others in close quarters.* Move throughout the restaurant and observe restaurant operations and employee work performance.* Able to lift 50 75 pounds comfortably.* Work with various cleaning products.Associated topics: estate, family, fraternity, graduate, housemanager, personal cook, private, private dining, road, sorority