Are you an experienced, motivated individual with a background in Customer Service, Retail Sales, Supervision, Claims Management or Administration processes? Are you a hard worker who feels they can keep up technically in Remote Training atmosphere? If you said yes, we want to speak to you about our Remote Benefits Auditor position paying $21.50 an hour
If you are interested in this position, please email your resume to Pauline.morquecho@manpower.com to begin the Onboarding process for a November 29, 2021 start date.
What’s in it for you?
California Residents Only
Full time hours.
Monday through Friday 8:00am to 5:00pm
True Temp to Hire opportunity
Competitive pay starting at $21.50 an hour.
Free College Tuition Program
What you’ll be doing:
The Benefit Audit Agent is responsible for reviewing unemployment insurance claims against wages earned to determine if benefits were appropriately collected.
Using critical thinking skills, the Agent will analyze all information, notes, and documentation against State and Federal policy and determine what additional information is needed to validate appropriate claim payments.
They will then perform outreach to employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.
The position requires using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim.
Who were looking for:
Benefit Audit agents will perform duties such as analyzing claim information to identify discrepancies or missing information.
Assessing the information against requirements based on UI code, Policies, and procedures.
Sending employers standard forms to obtain additional information or clear up discrepancy.
Working closely with subject matters experts to gain to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated.
Reviewing and resolving issues from staff.
Reviewing wage and income information, benefits payments, and cross matching to determine if payments were made appropriately.
Notating all actions taken on a claim clearly and thoroughly.
Demonstrating the ability to make decisions
Demonstrating the ability to manage a workload in a way that meets timeless requirements
All other duties as assigned by management to support claim processing.
Qualifications
3-5 years of experience in claim or case audits
Critical thinking and Time Management skills
Strong computer skills to facilitate the navigation of multiple systems