Description: Job SummaryThe AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities Read and interpret electronic schematics and architectural blueprints Perform preventative maintenance visits to help maintain a stable client-based system Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans Take responsibility to accurately complete job documentation as needed Field installation of control programs (AMX / Crestron/Firmware)
– upload and download capability Field service support of networked devices (Routers IP Protocols etc.) Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts Provide necessary training and support for next level service technicians Provide end-user client training as needed Adhere to and understand OSHA standards for all phases of the job Setup and troubleshoot various video codecs/video teleconferencing systems Travel to various job sites requiredOther duties assigned as neededSkills and Abilities Effectively communicate with employees customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio video and control Ability to manage small to medium projects Ability to solder & crimp connectors Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standardsEducation and/or Experience Minimum of 1
– 3 years of audiovisual integration experience preferred Formal education in Electronics or related field preferred Minimum of a High School Diploma or equivalent preferred Preferred external training: o OSHA 30-Hour Construction Course o Avixa (InfoComm) Quick Start to the Audio-Visual Industryo Avixa (InfoComm) CTS General Certificationo AMX Intro to Networking for AV Professionalso Crestron Professional Installationo Exton AV Associate CertificationWorking Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirem