The ASPCA strives to maintain a COVID-free workplace.
To that end, being fully vaccinated is a condition of employment for all ASPCA employees, including new hires.
The ASPCA makes reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs that prohibit a person from being vaccinated.
The ASPCA Patient Liaison engages in community-based efforts to improve the welfare of pets and keep people and their pets together in Los Angeles.
The Patient Liaison builds trusting relationships with community residents in underserved neighborhoods, establishing connections between community members and services offered by the ASPCA.
The Patient Liaison assists pet owners in accessing available medical resources for their pets, interpreting information and helping guide families toward the best care options based on the recommendations from veterinarians as well as their individual circumstances and values.
This person is an instrumental part of the LA community, and is a full-time position with one weekend day required each week (the current schedule is Tuesday-Saturday, 8:00-4:00) and may on occasion require both weekend days.
The position requires flexibility in schedule and location as well as a willingness to occasionally start early and/or work beyond the scheduled end of the work day.
Responsibilities:Community-Based Field Work (60%)Proactively serve as an ambassador of information regarding the ASPCA’s available services to the communityGenuinely engage with the community to increase awareness of services offered and increase accessibility of those services through door-to-door community outreach and tabling at special eventsWork on-site at designated ASPCA Mobile Primary Pet Care Clinics (PPC)/ Mobile Spay/Neuter Clinics (MSNC) or Community Veterinary Centers (CVC) supporting other staff members as neededLead with a non-judgmental, client-centered approach with all clients and prospective clientsCreatively develop new ways to engage with the community to build connections and a comfort level in accessing ASPCA services developing a client support systemGreet clients at MSNC clinics, assist with intake process, document/identify relevant medical history to help facilitate continuity of careManage online client waitlist to ensure smooth/efficient morning intake process for MSNC; assist in improving intake and client flow processesGreet clients at PPC Clinics, assist clients in filling out medical history/relevant information to help facilitate continuity of careOversee Client/Patient flow through PPC clinic, managing flow of the day/adjusting accordingly with the collaboration of medical staffCreate consistent client support throughout their pet’s appointment, including working with medical staff to analyze client needs and assist owners in evaluating information provided to them by medical teams, ensuring medical solutions are in line with client preferencesPartner with clients without judgment, supporting them during difficult decisionsProvide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options and decisionsAssist with Conflict Resolution and Grievance Management/working through client’s concerns/grievances and sharing with relevant partiesSet up and break down community clinics and related events, provide logistics support throughout clinic eventsProvide referrals to external agencies/partnersPerform other duties as assigned Administrative (40%)Schedule PPC and Spay/Neuter appointments, follow up with clients via reminder/confirmation phone calls/text messages to ensure appointment complianceEnter medical records for Primary Pet Care and Spay/Neuter into appropriate databasesConfirm clients have transportation to attend appointment with their pet and arrange for transport when necessaryWork closely with Client & Member Services/MWO to document case notes and schedule additional servicesManage and coordinate payments for pet care services, as neededAttend all required staff meetings and training sessions Exemplifies the ASPCA’s Core ValuesHas Commitment and dedication to improving the lives of animalsDemonstrates Ownership and feels responsible for outcomesBelieves in Team – that we are stronger togetherSeeks to Elevate others and reimagine what is possibleFocuses on Impact , specifically making change for animals Qualifications:Ability to build close working relationships with others, both internal and external partners at all levels, Ability to stay calm under pressure and maintain a high-degree of emotional intelligence., A strong desire to carry out the ASPCA’s mission while remaining highly organized with strong attention to detail., A valid driver’s license with strong driving record is preferred, Enthusiasm for being on the go and in the community with a flexible work style amidst shifting priorities, Experience with and/or interest in working with diverse urban populations is required., Fluent Bi-Lingual requirement.
English required and a minimum fluency in one secondary language including but not limited to Spanish, Mandarin, or Cantonese, Must display a track record of timely and accurate data entry., Must exhibit sound judgment and problem-solving abilities that allows for responsible decision making in the field Language:English (Required), Spanish Education and Work Experience:High School Diploma (Required) Experience in Community Services, Customer Service, Community Organizing, Advocacy or Related Field Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.
Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
ASPCA is an Equal Opportunity Employer (M/F/D/V).
Please don’t forget to attach your resume and cover letter to complete your application.