About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
CHILDREN SERVICES
VOALA services for children place an emphasis on Education, Literacy, and Health. The skills and confidence gained from our programs promote a stable home life and ensure a smooth transition into kindergarten and beyond. Working closely with the family unit and the community itself, we encourage the development of a positive narrative for our children providing internal voices of confidence, kindness, hope and accountability to building a stronger future.
JOB SUMMARY AND PURPOSE
Mental Health Coordinator II manages the Trauma Informed Care Initiative to provide a broad spectrum of mental health services including: clinical assessment, clinical guidance and supervision. Strengthens the trauma informed care framework.
Increase the quality of mental health and wellness services by assessing child mental health concerns, determining appropriate mental health care and follow-up, and provide mental health support for families and staff. Work in conjunction with program content areas as needed to ensure a holistic approach.
Implements evidence-based practices, curricula, etc; provides oversight and supervision of clinical staff, including that required by the California Board of Behavioral Services (BBS) for supervision of registered ACSW and AMFT.
- DUTIES AND RESPONSIBILITIES
- Supervises the designated licensed and/or registered therapists, social workers and other clinical staff
- Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
- Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
- Evaluates the quality of services provided compared to clinical best practice guidelines.
- Processes, analyzes and reviews critical Incidents involving program participants.
- Plans and provides training on relevant topics to clinicians, consumers and organization staff.
- Leads or participates in workgroups to improve clinical services or processes
- Schedules and participate in supervision meetings with assigned clinical staff to discuss and review assessments and individualized treatment plans and pressing concerns which can include workplace safety suggestions
- Responsible for conducting regular chart reviews that clinical staff completes in a timely and accurate manner client notes, charts, reports, and other documentation related to the progress of clients in the program in accordance with Title XXII and CARF standards.
- Maintains the dignity and personal rights of all clients as highlighted by deploying clear and skilled crisis communication, evasion techniques when participants display hostile or volatile behaviors.
- Develops positive workplace relationships with staff and peers by offering appropriate support while maintaining a high level of professionalism.
- Adheres to the professional ethics and conduct of conduct standards as established by professional licensure, the policies of the organization, legal, funding and regulatory requirements.
- Monitors all required training sessions of clinical staff, in accordance with the organization, state licensing, and regulatory requirements.
- Maintains personal and staff licensure, registration, or certification as required
Qualifications
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- MFT/MSW/PCC degree or related field from an accredited university
EXPERIENCE:
- 3 years of experience working with children and families in a clinical setting
KNOWLEDGE:
- Knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety
- Strong knowledge of and ability to work with issues related to child development, mental health diagnosis, and history of trauma
- Head Start performance standards.
- State licensing requirements.
TECHNOLOGY SKILLS:
- Microsoft operating system navigation, Outlook, Word, Excel, PowerPoint, web-based applications
- Knowledge of social services database operations
SKILLS AND ABILITIES:
- Experience with clinical case management skills in social services delivery.
- Ability to develop rapport with disadvantaged populations.
- Ability to promote stable family life for disadvantaged clients
- Ability to instill lifelong learning practices
- Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
- Strong Communication Skills in oral and written English language.
- Ability to apply management skills and maintain appropriate professional boundaries.
- Demonstrated cultural competency and sensitivity.
- Ability to coach and mentor staff.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
INTERPERSONAL CHARACTERISTICS:
- Client- focused, Proven leadership qualities: Dependable, collaborative, prompt, positive mindset, flexible, organized, comfortable with conflict resolution/mediation.
HEALTH REQUIREMENTS:
- Proof at the time of hire
- TB clearance within 6 months prior
- Annual Influenza vaccination (between Aug 1 – Dec 1)
- Pertussis (whooping cough) and measles immunization
- Health screening at the time of employment
- Requires ability to interact with children in a busy environment including, but not limited to:
- Able to lift up to 50 lbs.
- Frequently kneel and squat
- Ability to move quickly
PREFERRED QUALIFICATIONS:
- Current license with the California Board of Behavioral Sciences (BBS) as LMFT or LCSW – must maintain CA BBS licensure as a condition of employment
- Clinical experience with children and families
- Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
- Understanding of population being served and knowledge of culturally responsive evaluation methodology
- Read and analyze data from various sources. Electronic Records software (ChildPlus).
- Bilingual English and Spanish (written and verbal).
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.