The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Essential Functions:
* Represent Pinkerton’s core values of integrity, vigilance, and excellence.
* Provide the client with concierge-level security at the company location and/or events;
* Deescalate tense situations or individuals that may arise.
* Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
* Conduct quality investigations and complete investigative reports.
* Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
* Transport the client to and from company location and/or events.
* Secure the client’s residential perimeter;
* Review CCTV, manage access controls, and respond to alarms, as needed.
* Identify and escalate equipment deficiencies/failures.
* All other duties, as assigned.
Education, Experience, and Certifications:
High School Diploma or GED with law enforcement, military, and/or security experience.
Competencies:
* Wisconsin DSPS Permit.
* Law enforcement, military, and/or security experience.
* Concierge-level customer service experience.
* Able to complete thorough and accurate investigations and reports.
* Access control systems, CCTV, and alarm monitoring experience.
* Strong problem resolution skills.
* Able to interact effectively at all levels and across diverse cultures.
* Solid verbal and written communication skills.
* Computer knowledge; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
* Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
* Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
* Exposure to sensitive and confidential information.
* Ability to handle multiple tasks concurrently.
* Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
* Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
* Rapid and effective decision-making during unusual or emergency situations.
* Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety.
* Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
* Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
* Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
* Close and distance vision and ability to adjust focus.
* Travel, as required.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.