Claims Examiner Liability Claims (Anywhere USA, Work From Home, Remote Position) Job Purpose Investigate and settle liability and first-party claims, with an emphasis on strong communication and customer service, while utilizing state-specific guidelines, with emphasis on strong communication and customer service, while utilizing state-specific guidelines.
IPG US works in the contiguous 48 states handling claims including, but not limited to auto physical damage, inland marine cargo, dealers’ open lot, property damage (commercial and homeowners), and general liability.
Duties and Responsibilities Initiate the investigation of new claims Make liability/coverage decisions Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate.
Manage and oversee the work of outside adjusters, appraisers, and experts.
Establish contact with the insured and claimant within an established protocol.
Recognize coverage issues and bring them to the attention of the supervisor.
Develop a basic understanding of liability and coverage principles.
Recognize state-specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
Respond to time-sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
Maintain state license by completing continuing education coursework and/or work towards a claims designation.
Handle small claim suits as needed.
Other duties as assigned by the claims supervisor.
Desired Skills/Expertise Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
Strong writing skills and proper use of grammar to prepare written status reports for the principal.
Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
Ability to plan and exercise conscious control over the amount of time spent on specific activities.
Qualifications Education and/or Experience High School Diploma or equivalent, some college preferred Computer Skills Experience with Xactimate Swift is a plus Experience with Lloyd’s of London a plus Certificates, Licenses, Registrations You will be required to obtain all state licenses in which IPG US operates.
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