The Admissions Coordinator is responsible for coordinating the operation of pre-assessment, assessment, and subsequent admissions processes of all incoming clients/families.
The Admissions Coordinator is responsible for fielding calls from various sources (e.g., Internet, direct referrals, etc.), converting callers to clients and then managing the intake and admission activities of the client.
The Admissions Coordinator sets the tone of respect, compassion, empathy, and a sense of urgency with potential clients and their families.
The Admissions Coordinator provides initial contact with referral sources and potential clients, coordinates the referral and pre-admission process, and maintains follow-up communication with referral sources, families, patients and clinical program staff.
This is an exempt position and requires being available for long and variable shifts including weekends.
Also requires being on site for admissions.
General Responsibilities include, but are not limited to, the following:
Field various calls while adhering to a script.
Provide required documentation of intake calls, referral tracking and preadmission paperwork
Document all follow up efforts
Check, documents and explain insurance benefit and eligibility information
Discuss financial arrangements with potential admissions and responsible financial parties
Represent programs with professionalism and enthusiasm
Consult with relevant personnel (i.e.
Admissions Director, Program Director and Medical Consultant) as appropriate regarding potential admissions and the details of such
Assist CEO when requested with billing resolution
Maintain and build relationships with referral sources
Minimum Qualifications:
Experience with crisis management and de-escalation techniques preferred
Ability to multi-task in a fast-paced work environment required
Strong computer skills required
Ability to work effectively with all levels of employees and management required
Ability to work a flexible schedule required
Job Type: Full-time
Reference ID: 01AdmissionsCoordinator
Job Type: Full-time
Pay: $18.00
– $21.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Work Remotely:
No