Come and work for a company that the Star Tribune listed among the 2021 standard setters for Top Workplaces The passion and purpose of the people that make up the Accra Family is what makes us a special place to work.Our team members are our greatest resource and at Accra each employee can bring their whole self to work.
We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
We are committed to an equitable approach and provide equal opportunity for employment and advancement at all levels within our departments, programs, and worksites.The Service Coordinator is responsible for meeting with, setting up, and monitoring services for participant-directed Basic 245D licenses offered, by Accra, through the State of Minnesota.
The Service Coordinator provides customer service to participants which includes, but is not limited to, completing intake meetings, ongoing monitoring of services, and maintaining communication with the client, their designated representative(s), and county case manager.
The Coordinator serves as a resource to other Accra employees about Basic 245D Services.
The Coordinator is expected to stay abreast of current policies and changes to rules and regulations related to Basic 245D services, and to participate in committees and meetings to enhance their knowledge.
Requirements: 4 year degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or2-year degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; ora diploma ina field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; ora minimum of50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above.
Essential Functions: Meet with clients and representatives to complete intake process, explain employment process, and initiate services.Educate clients on role and responsibilities of client and/or Responsible Party.Monitor and document service delivery on an on-going basisProvide technical assistance and information customer service support as neededDocument and report non-compliance events to appropriate party.Participate in quality monitoring activities and provide technical support to assure compliance with regulations and policies.Maintain knowledge and understanding of DHS HCBS waiver regulations, 245D Statutes, and best practices regarding participant-directed servicesMaintain knowledge of Accra’s policies and procedures.Participate in agency and community outreach and trainings at the request of the supervisor About Accra: Accra is a homecare organization dedicated to individualized person-centered care delivered at home.
An essential part of our culture is creating an inclusive and engaging work environment by encouraging diverse professionals to join our amazing team Accra’s benefits include health care, paid time off, retirement savings and professional development.To provide equal employment and advancement opportunities to all individuals, employment decisions at Accra will be based on merit, qualifications, and abilities.
Accra does not discriminate in employment opportunities or practices based on race, color, creed, religion, sex, national origin, age, disability, veteran status, military service, union membership, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, genetic information or any other characteristic protected by lawPowered by JazzHRRdWcGDF3AV