The Account Service Advocate is responsible for successfully coordinating and installing the Automated Vehicle Registration Solutions (AVRS) products into new and existing clients in our Central California Territory. Ideal location to reside is in San Luis Obispo, Santa Barbara, or Ventura counties and the territory covers Central California Coast. Additionally responsible for providing training and ongoing support to increase transaction volume, driving AVRS revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying AVRS value to our customers’ management. Learn the ins and outs of our industry-leading tech and show our customers how it can help their businesses!
* Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
* Exhibit ability to clearly and tactfully articulate AVRS value and opportunity for existing and potential customers. Integrate work and communications with AVRS Territory Managers to ensure all opportunities can be seized to enhance AVRS revenue.
* Provide initial user training and retraining as requested by the client.
* Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of AVRS products, our integration products, and general State BMV/DMV/SOS processing questions in one or several jurisdictions, and make recommendations where appropriate.
* Demonstrate the ability to interface directly with the State BMV/DMV/SOS
* Provide ongoing customer support by visiting each client on a regular basis, to be defined by management.
* Consistently demonstrate the ability to analyze client volume, seek out untapped AVRS revenue opportunity, present AVRS value to key customer stakeholders, and overcome objections to increasing EVR volume.
* Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted AVRS for business.
* Initiate, foster, and grow relationships with key client representatives through frequent, proactive contact.
* Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
* Display professional, enthusiastic, and ethical attitude when dealing with client, associates, and management.
* Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.
* Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of AVRS customers or State agencies.
* Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
* Maintain a neat, clean, and orderly company vehicle having it serviced at proper intervals.
* Successfully complete special projects and other duties as assigned by the Regional Director of Operations.
Qualifications:
* Ability to develop/gain installation and training expertise of AVRS’ EVR products, superior knowledge about this position’s assigned jurisdiction DMV operations, and a high level of dealership process knowledge.
* PC hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems, and light networking.
* Must possess the ability to apply technical knowledge to problem-solving.
* Must have excellent oral, presentation, and written communication skills, as well as effective listening skills.
* Must be able to demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
* Must be outgoing and approachable.
* Must be well organized and ensure all AVRS /CDK accounts and internet logins are maintained daily.
* Must exhibit the ability to work with little supervision, able to prioritize and manage time.
* Must have a clean DMV record, valid driver’s license, and ability to sit and drive for long periods of time.
* Must be able to lift and move computer equipment, and/or boxes of license plates (~30 lbs each).
This position will be supporting the San Luis Obispo, Ventura or Santa Barbara counties and surrounding 60-mile radius.
Salary: $60K – $84,500
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
* Paid Time Off (PTO)
* 401K Matching Program
* Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.