Account Implementation Specialist

ALC Schools is the industry leader in alternative student transportation. We help school districts manage their hard-to-service student transportation needs, including McKinney-Vento, foster care, ESE/special needs, out-of-district, and multi-district trips.

We are looking for someone optimistic and passionate about making a difference in students’ lives. As a member of the Field Operations team, you will be at the forefront of building relationships with school districts, service providers, and internal stakeholders for new markets and accounts.

Position Summary:

As an Account Implementation Specialist, the ideal candidate will be responsible for recruiting and completing the vetting process for service providers and drivers. In addition, the candidate will work with existing service providers to grow and expand the driver fleet including meeting with school districts and parents, resolve start-up concerns and customer service complaints. The ideal candidate will reside anywhere on the West Coast in close proximity to a major US Airport.

**ALC is offering a $1,500 Sign-on Bonus**


Requirements

  • Recruit new Service Providers and Drivers in new and existing areas within the Los Angeles area
  • Start and complete vetting process for new Service Providers and Drivers
  • Work with existing Service Providers to grow and expand driver fleet
  • Meet with school districts
  • Meet with parents
  • Work and coordinate with ALC internal departments
  • Mange starting new ALC contracts
  • Help Field Operations build Service Provider and Driver bench
  • Resolve start-up concerns and customer service complaints during start-ups
  • Coordinate with Field Operations and Business Development to review pipeline opportunities

Responsibilities

  • Extensive travel (50-75%) required in periods of 1 – 4 weeks at a time on short notice
  • Must have a high level of email and phone communication skills to communicate across different internal departments and external contacts
  • Requires a strong understanding of the “ALC opportunity” and have the ability to convey this to prospective Service Providers
  • The ability to work with and meet outside of regular business hours with new SPs and drivers when on project assignments.
  • Must be a self-starter and require little supervision
  • Requires a solid working background using CRM systems, i.e., Contractor Compliance.
  • Must have the ability to help educate and work with contracted Service Providers to upload documents in a CRM system.
  • Multitasking skills required.
  • Requires the ability to manage several projects simultaneously across multiple areas and states.

Experience and Education

  • BA/BS degree in Business Administration, Sales or relevant field
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills

Benefits

  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

Commitment to ESG:

Since 2006, ALC has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of ALC and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Equal Opportunity:

ALC Schools is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.alcschools.com.

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